Prints from all fingers will be taken. If the FBI is not able to process your fingerprints due to quality issues, your final eligibility determination may take longer to complete due to manual processing, and you may be contacted to return for reprinting. This might happen, for example, when a technician is returning to their desk after completing a service request, and is snagged by a user who needs support for a particular issue right then and there. We pay close attention to a candidate's skill set, experience, and personality to assure an easy, seamless fit for the position. If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment. It is staffed with technicians who assist users in resolving IT issues. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. It is 24/7. Contact Contact Customer Service How can we help you? Medical certification is not required to change the gender options on your TSAPreCheck application. SPOC. google link). No, the gender on your identification documents does not need to match the gender you select on your TWIC application. CDL holders who are approved for an active HME Threat Assessment are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. They are available Monday Friday, 8AM 10PM Eastern Time. Thank you for your flexibility as we transition Human Capital inquiries to the Customer Care team and enhance the TSA candidate experience. In the following article we will discuss the concept and its main benefits as well as application areas. The ideal state is what we call a Single Point of Contact (SPOC) IT Help Desk structure. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Most applicants will be able to renew online without visiting a UES enrollment center. TSA Help Desk: HC-ServeU@tsa.dhs.gov Best of luck in the hiring process. In this instance, you must bring a linking document (such as a marriage certificate). If not expired, your previous TWIC card will be canceled after you receive your renewal TWIC. If you hold a valid Hazardous Materials Endorsement (HME) or a Free and Secure Trade (FAST) card, you may pay a reduced fee of $93.00. This section of our Resource Library contains comprehensive metrics ebooks and introductory guides. Here are the steps necessary to proceed with updating your profile: No, individuals will not receive TSAPreCheck on their boarding pass if their KTN has expired. To make an FTSP appointment, click here. Privacy and the security of your personal information are critical to TSA and to those participating in TSA enrollment programs. Federal government websites often end in .gov or .mil. Download Adobe Acrobat Reader. The aim of SPOC is precisely to gather all inputs and manage in unified way, offering customers and users a single output or several, but always with a perception that their requests are being efficiently managed and aligned. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. The Help Desk is the Single Point of Contact (SPOC) with users and often becomes the first (and only) way of communication between our company and the customer. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. Online TSAPreCheck renewals require a nonrefundable renewal fee of $70.00. Claims Submit a claim for lost/damaged items or personal injury. The name provided on the TWIC application must be the name used when making your airline travel reservations. });
ET, to request a gender data update with the TWIC Program. View a list of required identity/immigration documentation. google_ad_client: "ca-pub-2604528316377340",
TSA will collect biographic and biometric information, such as: ** TSA requires contact information to manage the eligibility review process and to facilitate customer service. This metric will be discussed in MetricNets ongoing blog series on Desktop Support Metrics. An average in-person enrollment will take approximately 9-12 minutes. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. Yes, TSA requires all names used, current and past. enable_page_level_ads: true
This is important. Cash and personal checks are NOT accepted. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. G. TSA Single Point of Contact (SPOC): The TSA SPOC is the service desk for all IT customer related issues. Passenger Support Request assistance with security screening. Eyeglasses worn on a daily basis may be worn for the photo. Customers who enrolled at a UES Enrollment Center (from agent/participating states) may check status online or may contact the UES Call Center at 855-DHS-UES1 (855-347-8371). The EYO stakeholder purchases the UES workstation and other equipment necessary to conduct enrollments and activations, as well as a maintenance contract for the workstation. If the user calls, our IT Help Desk needs to be able to solve it or know where to send the ticket. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. Medical certification is not required. The gender on your identification document does not have to match the gender you select on your TWIC application. Click here to see if your card was affected. 2. It is recommended that you schedule an appointment. Please include your full name and a detailed description of your question or problem so our support specialists can better assist your request. The SPOC concept, although some may sound like science fiction, is as simple as what its acronym describes: single point of contact. Applicants must be U.S. citizens or lawful permanent residents who successfully complete a background check that examines criminal history, lawful presence, and any association with terrorism. If your program allows for pre-enrollment, you can be fingerprinted the same day, usually within one hour or less after completing the online form. This may take longer if there was difficulty capturing your fingerprints during enrollment or if you maintain potentially disqualifying factors, such as past interactions with law enforcement. Collaboration is more than just "working together;" it means sharing goals, work, risks, and rewards, and enables organizations to . This effect, sometimes called bypass (because it bypasses the SPOC process), can actually be measured with a metric called % Resolved Level 1 Capable, which, as the name implies, measures the number of tickets resolved by desktop support that could have been resolved by the service desk. Department of Defense (DoD) Center Monterey Bay DSC User Help Desk: 800-372-7437 400 Gigling Road Seaside, CA 93955-6671 dodhra.dodc-b.dmdc.mbx.contractor-verification@mail.mil USMC United States Marine Corps (For identification purposes, applicants must provide TSA a new photo, in-person, every 10 years.). A Knowledge Base with every type of issue identified and a solution or an escalation point available. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Download Adobe Acrobat Reader. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. It is recommended that you schedule an appointment. An official website of the United States government Here's how you know If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Securitys interactive Trusted Traveler tool to compare the various programs. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. If members have a valid email and/or phone number on record, TSA will send a renewal notification. The gender on your identification document does not have to match the gender you select on your TSAPreCheck application. Additionally, the KTN can be entered in participating airline frequent flyer profiles, where it will be stored for future reservations. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. View a list of states offering comparability. If you have multiple documents under different legal names, please provide the identity and proof of citizenship/immigration documents with the name that you would like to travel under. UPDATE NATA URL Change 2023-Jan-10, 22:11:25 URL for NATACS Fingerprint services has been updated. Bring your TWIC to an enrollment center to have the PIN reset at no cost. Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. No, you can select any gender option on the TSAPreCheck application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). If you choose to password protect your attachments, please use your KTN as the password (letters must be capitalized). No. Payment must be made during in-person enrollment. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for HME applicants. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. Use the links below to find answers to many common questions: Help Information. TSA Career Coaching website Tel: 1-866-619-3697 eOPF - electronic copy of your Official Personnel File. There is an issue with a number of TWICs that did not have encrypted fingerprint information loaded onto the card during the production process. The fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. img#wpstats{display:none} The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). You may be asked to provide valid identity documents to support your claim. We will focus on the customer care and support team. The KTN can be entered when booking reservations online, via phone with the airline reservation center, or with the travel management company making the reservation. Will be the Enterprise SPOC for PC/IPad procurement . 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