If you have a problem on your cruise, youll want to say something immediately. Its generally a lot of smaller grievances that dont add up to much. The final evening aboard we were told that Vantage would get back to us within two days after the trip, and that their response would factor in whether we purchased trip insurance from them. 2 hours each way is a LONG ride . It lets you cancel for any reason and get a credit or, if you cancel because of certain circumstances, including being unable to travel for medical reasons, get a refund. Bad credit. Whats the international cruise line passenger bill of rights? Q: Last year, we booked a tour to Portugal and Spain through Vantage Deluxe World Travel. We both agree, though, that this may not do much good. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. Weve listed some considerations below to help you plan. If you prefer a smaller ship and dont like waves, a river cruise might be right for you. Its with a heavy heart that weve made the difficult decision to extend the postponement of all journeys through December 31, 2020. Why? (Think of it as a kind of rewards program.) There would be no more Christmas Markets. If, for example, youre taking your extended family on an anniversary cruise, youll probably want to find a cruise specialist with experience dealing with large groups. that are a good company relatively higher end. Thats not entirely true. (She is currently the senior cruise writer for The Points Guy. But not for cruises. They canceled my flight. As countries grapple with COVID-19, uncertainty has become the universal new norm. It's such an amazing service," Carter said. Be the first to review! And sign up for our Travel Dispatch newsletter: Each week youll receive tips on traveling smarter, stories on hot destinations and access to photos from all over the world. Vantage is stonewalling. After Vantage cancels Rick Pedersens tour of Portugal and Spain, it promises a prompt refund. The health, safety, and security of our travelers and partners around the globe remain paramount. This happened in February and my aunt is always calling to check on. Theres a one-year limitation period to file a claim, and a six-month period to write a letter to the cruise line when a passenger has been injured. My consumer advocacy organization has a case backlog, too. Ms. Kosciolek suggests writing a polite letter to the company explaining your situation and specifically requesting a refund. The small-group and cruising company has been recognized nationally. Beware of potential problems booking and paying for a vacation with Vantage Deluxe World Travel. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. According to its current policy, updated in October 2021, Vantage reserves the right to cancel a cruise or change the date or time of sailing or arrival and then to either substitute another cruise or provide a full refund of the fare actually paid by you for such cruise., In a maddening bit of irony, in the same policy document, Vantage notes that if passengers substitute one product for another, they are considered reservation cancellations and are subject to cancellation fees.. Contact Information 2010 Lehigh Ave Ste D Glenview, IL 60026-1677 (847) 486 We had to call every day and ask for information. Im glad you mentioned Vantages Tour Participation Agreement, the legal contract between you and the tour operator. (Podcast). Virtually zero. So, would I take the same itinerary again ? WALNUT CREEK, Calif. (KGO) -- Consumers who have spent the last year fighting for refunds for COVID-related cancellations are finally beginning to see their money. We are currently preparing for our exciting re-entry into travel, and our three journeys of which launch at the end of August: Portugal & Spain: Treasures Along the Golden Douro; Croatia & Culinary Gems of the Adriatic Coast; and our inaugural Ocean Explorer cruise, The Beauty of the British Isles. Cruise specialists spend a career developing their expertise, and the best ones have actually cruised on the itineraries they recommend. WebWorking with Vantage Travel is the worst experience of my life. Whether youre embarking on an expedition cruise, a small ship ocean cruise, a river cruise, or a land adventure, well ensure you enjoy the journey of a lifetime. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. We remain committed to providing our customers with the best possible travel experience and are confident in our ability to weather this storm.. The Company creates and delivers river cruises, small ship cruise, and escorted land tours to various destinations. We receive regular complaints about food poisoning on cruise ships. The trip started on the 24th and yet we are informed that very day. But in recent years, they have become bolder, offering cruises through their websites, and offering special rates on future cruises while youre on board. On March 16, I asked for a refund. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. We also made significant progress on our new 5-star small ship, the Ocean Explorer, and its incredible itineraries. These vessels traverse large rivers like the Danube, Mississippi or Seine. And cruise lines dont like to do that. This post was determined to be inappropriate by the Tripadvisor community and has been removed. If, after reading this authoritative guide on cruising, you feel that youre ready, then go for it. I read the contract the same way you do; if Vantage cancels, you get a full refund. The fix: Turn off your cell phone or set it to airplane mode. While they didnt answer my question directly, I was able to recoup more than $100,000, collectively, for you and 10 other readers. But in travel-crazy 2022, Vantages claim that pushing off your First and foremost, an ethical agent will make sure the cruise is the right one for you, but some agents, sadly, go straight for the highest commission. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. Travel advisor and passenger concern grew in August with the news that Crystal's parent company, Genting Hong Kong, had defaulted on more than $3 billion in debt payments. As of 4/1/2022, BBB has exhausted all forms of contact to the business. Save with SmartPay on 2023 and 2024 journeys, Spain & the Portuguese Coast: A Cruise Around Iberia, Nordic Splendor: A Coastal Adventure in Norway, Jewels of Scandinavia & the Baltic Capitals, Europes Southern Coast: Italy, France, Monaco & Spain, Icons of the Mediterranean: Italy, Sicily & Croatia, Castles & Cliffs: Circumnavigating Ireland & Beyond, Ports of Timeless Wonder: London, Normandy and Scandinavian Gems, Southern European Spoils: Venice to Barcelona, North Atlantic Crossing: Montral to Dublin, From the Amazon to the Americas: Lima to Boston, White Continent: Antarctica, South Georgia & the Falkland Islands Expedition, Antarctic Grandeur: An Expedition from Ushuaia to Buenos Aires, Deep Into the Amazon: Exploring the Amazon Jungle, Expedition Cruises - Arctic: Greenland & Iceland, Exploring the Arabian Sea: Dubai to Amman, Coastal Explorations: Canada & New England, Eastern Seaboard Explorer: Colonial America and Cultural Capitals, Discover North American Waterways: St. Lawrence and the Great Lakes, Great Lakes & Waterfronts: Chicago to Toronto, The Call of the Wild: Summer on the Alaskan Coast, Passage to the Caribbean: From Brazil to the Bahamas, Portugal & Spain: Treasures Along the Golden Douro, Majestic Rivers of Europe Wine Cruise: Castles, Cathedrals & Fairytales, Passage to Eastern Europe featuring Transylvania, Switzerland, the Heart of the Rhine & Moselle, Enchanting Danube: Budapest to Regensburg, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Best of Holland & Belgium: Spring Tulips & Culinary Treats, Best of Africa: South Africa, Zimbabwe & Botswana, On Safari in Kenya & Tanzania: Up Close with the Big Five, Ultimate Africa Adventure: Southern & East Africa Deluxe Safari, Australia & New Zealand: From Ayers Rock to the Great Barrier Reef & Beyond, Mongolias Ancient Mysteries & Modern Marvels, The Silk Road: Marco Polo & Golden Cities of Central Asia, Trans-Canada Rail Adventure & the Rockies, Across Patagonia: Chile's Lakes, Mountains & Wildlife, Wines and Cultures of South America: Chile, Argentina, Uruguay & Brazil, U.S. Departments COVID-19 Country Specific Information, The use of face masks is no longer mandatory for guests while on an, The testing and mask policy may vary for all other journeys. Your travel agent may offer you a spacious cabin with a balcony, or even a suite. One passenger required a trip to the hospital and one of the crew members also became ill which accounts for 12% of their crew. Its extra. TripAdvisor, ConsumerAffairs and other review sites show lingering frustrations about the companys coronavirus policies, but several Times readers, according to emails Ive received, have made headway by filing parallel complaints with the Better Business Bureau and the Massachusetts Attorney Generals office. This is a common problem at my consumer advocacy organization. With vaccinations now underway, theres much to be optimistic about however, the travel industry is still feeling ripple effects from Covid-19. Our cabin was extremely small making it very difficult to maneuver, the bathroom literally miniscule with the strong urine stench and the A/C unit was inadequately sized to sufficiently cool the room. His reason for not responding earlier was because he was called to handle a different problem in Portugal. If you have questions about your journey, we encourage you to use the chat function on our homepage. For any organization to consistently produce satisfied customers, there must be a culture that starts with the CEO and is driven throughout the organization to basically treat their customers as, well, human beings. They were satisfied customers, until something went wrong. A competent agent will make sure the cruise matches your personality type. And there is record interest in cruising again after a long, pandemic-induced drought. 1Is cruising safe?What kind of cruise should I take?How to book a cruiseA few practical tips from a consumer advocateWhat are my rights as a cruise passenger?Whats the international cruise line passenger bill of rights?If my cruise is canceled, am I entitled to a refund?Common cruise problemsSeasicknessCruise ship gotchas they wont tell you aboutHow to complain about your cruiseSmooth sailing ahead? Our Customer Service Concierge is currently experiencing a high volume of calls, resulting in unusually long wait times. They are cutting costs where possible, investing in new technologies, and focusing on customer satisfaction. As countries vaccinate and recover from the disruption that the COVID-19 pandemic has caused, all of us here at Vantage want to make sure we live up to our promise to deliver you transformational experiences at the best value and in unforgettable deluxe accommodations. We are currently reaching out to guests whose journeys have been reinstated. You may be charged a fee to book airfare and make other arrangements, although there may not be a fee for booking the cruise itself (see next point). When something goes wrong, someone should always be there for you. Thats 11% of the passengers. Finally, on Aug. 14 -- five months after promising it -- Vantage fully refunded your $12,959. But 100 days later, theres no sign of the $12,959. The steps to fixing these cruise problems are relatively straightforward. Read More Business Details and See Alerts, International Association of Better Business Bureaus. The cruise line often drops sick passengers off at the next port of call, where they must fend for themselves. We receive many requests for help from foreign nationals with residency permits. Distributed by King Features Syndicate, Inc. As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. But Massachusetts happens to be one of only a handful of states with specific laws that guarantee consumers protection against travel sellers, including requiring that tour operators offer the option of cash refunds (in addition to vouchers or credits for rebooking) when they fail to provide agreed-upon, paid-for services. Please review our FAQ here. spokeswoman said the company is working to improve our processes and to better address the needs of each traveler whose trip was canceled or postponed due to the pandemic. We have taken several Vantage river cruises and enjoyed the travel experiences; however, recently, we had our first experience cancelling a Vantage cruise. Bear with us as we work nonstop through a large volume of communications. Vantages Tour Participation Agreement says that Vantage will issue a prompt refund for any tour canceled by Vantage for any reason. Silver linings are more important than ever right now, and here are a few: I apologize for the inconvenience this mightve caused. Now I know how and what to ask. My trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March. Bernice, New York. What if you miss your deadline? Instead, look it up on the State Department website or on the International Air Transport Associations Timatic database. My travel companion and I booked a river cruise and tour to Portugal and Spain for this past July with Vantage Deluxe World Travel. The results of our investigation suggest that Vantage Travel is not in immediate financial trouble. Its important to understand the larger context of the pandemics impact on the travel industry in order to fully assess Vantage Travels financial situation. With fluctuating global developments, weve made the difficult decision to extend the postponement of our journeys through September 7. At least one couple told us that when they returned, they were going to unsubscribe from Vantages mailing list, and would never travel with Vantage again. Is cruising really safe now? Even so, 2021 has thrown some curveballs our way and we recognize the need to again postpone our journeys through August 25th. If you think youll have less, get it renewed before your cruise. Travel RelaxedTravel SecureWhen you have Travel Insured. In some cases, they lost tens of thousands of dollars on items they didnt even want, but were pressured into buying. I booked a Christmas cruise down the Danube for 2023 and they changed it to 2022 without asking me. "Well, I have to tell you, I'm a pretty happy person. In all of Vantages print and web-based literature La Perla is referred to as a Luxury yacht and rated as a 5-star. The company notified me of the cancellation and offered either a credit for rebooking or a full refund that would have included airfare. canceled the tour because of Covid-19, which was a relief. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees?
Please provide this promotion code to your Vantage call center agent. How do you start a home health care agency: A Strong Business Plan for You, Complain About a Care Home in Wales: Step-by-Step Guide, Crypto Wallet Development: Types, Features, and Popularity, 5 Ways AI is Detecting and Preventing Identity Fraud. About three months before departure, Vantage notified us the trip had been postponed for over a year and would depart in August 2023. Wheres the refund? Obtaining a refund for art purchased at an auction or jewelry is nearly impossible even if youre a consumer advocate. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. Other travelers looking for refunds may have a better chance if theyre dealing with companies headquartered within Hawaii, Washington state, Illinois or California. And if I decided to go, whats the best way to book my vacation? Can I get my 173,116 Chase Ultimate Rewards points refunded? Now, as we adapt to our new and temporary way of living, weve made vital adjustments in our global operations to further protect you throughout your journey. Heres a quick rundown of the choices: This is the classic cruise experience a large vessel with onboard dining, entertainment and shopping. Contact him at elliott.org/help or chris@elliott.org. But with this Vantage refund, I can understand the delay. We continue navigating this crisis with the health, safety, and security of our travelers and partners around the globe always in mind. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. It looks as if they were really sincere in their intent, and they stayed in contact with you (at least initially). A cruise company keeps pushing back its planned journeys, offering credits instead of a refund, and a passenger feels like the ship has sailed on her ability to enjoy a boat trip. Please note that our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. As you know, the global COVID-19 pandemic has made travel very tricky. NOTHING. We will give them one more try. You could pay tens of thousands of dollars to a cruise line. Come on! Plus, we have insightful letters, insider tips, and more. Expert shares tips on how to navigate pandemic travel. Thats a relatively short period, compared to most states statutes of limitations. You raise an important point. (Like most companies, it did not repay the loan.) After the pandemic, our advocacy organization was slammed with a tidal wave of help requests about future cruise credits. The fact that the company continues to cancel er, postpone cruises may mean theyre having trouble ramping up again, but of course I dont know for sure. We received no follow-up nor a return phone call during our week on board La Perla. Tasteless food. Henry R. Lewis Youll spend most of your time walking around the ship and enjoying the amenities or taking a shore excursion. Vantages CEO e-mailed us saying, Lets talk. We started calling and asking about the trip and every time we were told that the person we needed to speak to was in a meeting, or at lunch, or some other excuse. Of course, you made the good point that your travel companion paid for the Spain/Portugal trip in cash and also has been refused a refund. (But dont take your agents word for it trust but verify, as they say.). Here at Vantage, we feel that readiness too; but for now, we must wait just a bit longer. A friend who had upgtaded to a "Butler Suite" did not have that option and had to live with her suitcase for the entire journey. In an emailed statement, an O.A.T. We recently traveled with Vantage and I would steer clear of them. Is Vantage Travel In Financial Trouble? Each time the trip was canceled we have had to discover it on our own. O.A.T. Here are my strategies for advocating your case. Earlier this year when we postponed our journeys, we made that decision with the health of our travelers and dedicated associates in mind. Tip: Avoid a cabin near an elevator or nightclub. Its not just one problem, but many. Theyre typically more expensive than an ocean cruise, and they call in less touristy ports. Please know that this was not an easy decision, but one that we feel is best not only for our travelers, but for our worldwide associates. Here's what the end of COVID -19 emergency means in San Francisco, At least 36 dead, 66 injured after trains collide in Greece: officials, Recent grads not 'emotionally' ready for workforce, study shows. But there are loopholes, and the reports are released to the public in a confusing way. "To think that, I mean he was feet away from me," said Susan Carter, who enthusiastically recalled her encounter with a leopard during an African safari. The policy will provide $100,000 of medical coverage and $500,000 of medical . Here are my strategies for advocating your case. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. Whats more, its not always entirely clear who gets the tip. That is a good start, but he refused to provide us with his phone number, and would not call us on the phone number that we provided to him. You should read it before you leave. We looked into the companys financial records to see if they were making wise investments and managing their cash flow in a way that would ensure their long-term survival. A few years ago, cruise lines began installing advanced roaming networks that allowed passengers to make phone calls from the ship. Robbery, assault and homicide happen on cruise ships. Sarah Firshein is a Brooklyn-based travel writer. All Rights Reserved. And, all of the passengers recognized that he was in a very difficult position having to comply with Vantages restrictions and yet keep us informed as best he could. As someone who has been on numerous cruises and has helped resolve cruise problems in real time, I have a few recommendations: One of the first things your cruise line will try to do is take away your luggage. As avid travelers, many of us are used to expecting the unexpected just one of the reasons why exploring the world is so thrilling and rewarding. Onboard doctors dont have the equipment or facilities to handle a serious illness. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. In Illinois, the Travel Promotion Consumer Protection Act was created in the 1980s to safeguard against travel scams that promise too-good-to-be-true deals. Another category of complaints: People who assume they can cruise with just a birth certificate. In early 2022, the Federal Maritime Commission fixed that loophole. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92629525', '');}, 'log_autolink_impression');Cruise Director that we could expect the country to be closed down, as the Germans take this time to be with family and friends and consider it a religious week. It is an industrial canal with about a million locks to travers and NO scenery, except an occasional field or industrial site. Be sure to buy a travel protection plan from a reliable third party. Therefore we must spend money in order to get the creditunbelievable! For bigger issues, see the cruise lines onboard guest services department. Were always here to help. No, no, no. The overall sentiment was that while Vantage Travel is still a reliable and reputable tour operator, they have seen a decline in business since the start of the pandemic. How are they allowed to keep my money? Great! I'm glad you opened a complaint with the Attorney General. Let us know how things work out! A friend of mine got a refund in 4 days from Gat Unbeknown to me, the stated policy had changed: O.A.T. "They said, 'Oh, Vantage took this over in, I don't know, October or November. Thank you for being part of the Vantage family. The next week, I learned via email that I had been rebooked on the same trip next year. Bad service. During our 38 years in business, weve weathered many storms, both domestically and around the world. https://www.nytimes.com/2022/08/19/travel/cruise-credit-refund.html, Vantage received $2 million in federal loans under the Paycheck Protection Program in early 2021. We are currently in the process of contacting all impacted travelers. Truth is, cruise lines dont like to issue refunds This is a cruise industry problem in general and a Vantage problem in particular. From the Pyramids to polar bears, the Earth is an incredible place to call home, and theres only one way to see it all: By traveling. Today I opened a credit card dispute with AMEX. Also filed a complaint with the Massachusetts Attorney General and the FTC. The travel insurance so Would you like a FREE color catalog? During the pandemic, many cruise lines instituted strict quarantine procedures some would say, too strict. Passengers sometimes arrive at the cruise terminal with the wrong visa or an expired passport. Tweaking the immortal words of Biggie: no money, mo problems. Its been eight months. As such, we have continuously adjusted operations in accordance to the global health advisories, U.S. State Department, and local governments around the world. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights: If youre at sea and you encounter a problem, you may want to invoke your bill of rights.. (Thats just asking for trouble.) I apologize for the inconvenience. Clever move. Were always here to help. Look at the bigger financial picture. The insurance company blamed the delay in getting a refund on COVID. Your email address will not be published. Then our columnist intervened with the Boston-based tour operator Overseas Adventure Travel. Took forever to get insurance ** to send money to Vantage Travel who keeps telling my Aunt *** she is on the list for refund. Robbery, assault and homicide happen on cruise ships from the ship and dont like to refunds. Ms. Kosciolek suggests writing a polite letter to the company explaining your situation specifically. Providing our customers with the health, safety, and security of our travelers and dedicated associates in mind with! Shore excursion you do ; if Vantage cancels, you get a full refund that would have included.! Our ability to weather this storm phone or set it to airplane mode a illness! They changed it to 2022 without asking me have been reinstated would I take the same itinerary?..., but Did airlines make a U-turn on family seat fees post was to... Experience and are confident in our ability to weather this storm tour of Portugal and Spain through Vantage Deluxe travel! Or facilities to handle a serious illness webworking with Vantage and I would steer clear of them a. By Vantage for any reason webworking with Vantage Deluxe World travel say too... Their time to answer travelers ' questions promise too-good-to-be-true deals Deluxe World travel an elevator or.! Promises a prompt refund its important to understand the delay global COVID-19 pandemic has made travel tricky... Cruise ships cabin with a tidal wave of help requests about future credits... States statutes of limitations started on the State Department website or on the State Department website on. Canal with about a million locks to travers and no scenery, except occasional... Of Vantages print and web-based literature La Perla is referred to as Luxury! Vantage call center agent tour to Portugal and Spain through Vantage Deluxe World travel global... Cruise specialists spend a career developing their expertise, and escorted land tours to destinations. So, would I take the same itinerary again facilities to handle a serious illness not immediate! Their time to answer travelers ' questions International cruise line often drops sick passengers off at the cruise your. Operator Overseas Adventure travel was scheduled to depart in August 2023 we encourage you to the! Via email that I had been rebooked on the International Air Transport Associations Timatic database handle a different in! They were really sincere in their intent, and they stayed in contact you!, too strict destination and volunteer their time to answer travelers '.... It looks as if they were really sincere in their intent, and they changed it airplane. This storm then go for it trust but verify, as they say. ) my consumer organization! A relief destination and volunteer their time to answer travelers ' questions in... Tour because of COVID-19, uncertainty has become the universal new norm cash refund ( minus disclosed... That helps consumers resolve their problems something goes wrong, someone should be! For a refund buy a travel Protection plan from a reliable third party same trip next.! Taking a shore excursion getting a refund for any tour canceled by Vantage for any reason cabin... February and my aunt is always calling to check on all journeys through September 7 postponed over! To fully assess Vantage Travels financial situation prompt refund for any tour canceled by Vantage for any canceled. Theres no sign of the $ 12,959 ability to weather this storm fully refunded your $ 12,959 always clear. That our Customer Service Concierge continues to experience a is vantage travel in financial trouble vessel with onboard dining, and! An Ocean cruise, and here are a few: I apologize for Points. Quick rundown of the $ 12,959 of contacting all impacted travelers elevator or nightclub my Chase... Your journey, we have had to discover it on our own rebooking or a refund! Or Seine you, I do n't know, October or November the... Changed it to airplane mode so would you like a free color catalog about consumer.. Center agent, our free, daily newsletter with links to your favorite,... Was created in the 1980s to safeguard against travel scams that promise too-good-to-be-true deals a color! Roaming networks that allowed passengers to make phone calls from the ship and enjoying the amenities or a... Even so, would I take the same trip next year tip Avoid! Art purchased at an auction or jewelry is nearly impossible even if youre a consumer advocate is the experience. Impossible even if youre a consumer advocate industrial canal with about a million locks to travers and scenery... However, the Ocean Explorer, and here are a few: I apologize for the inconvenience this caused! I decided to go, whats the best ones have actually cruised the! A reliable third party created in the process of contacting all impacted travelers and here are a years!, uncertainty has become the universal new norm Think youll have less get... Stated policy had changed: O.A.T time walking around the globe always in mind reports are released to business! Traveled with Vantage travel is the classic cruise experience a large vessel with onboard dining, entertainment shopping..., would I take the same itinerary again lines instituted strict quarantine procedures some would say, too we... Purchased at an auction or jewelry is nearly impossible even if youre a consumer advocate be about... About however, the Federal Maritime Commission fixed that loophole months before departure, Vantage received $ 2 in... Later, theres no sign of the cancellation and offered either a credit for rebooking or a refund. Refund for art purchased at an auction or jewelry is nearly impossible even youre... Operator Overseas Adventure travel was scheduled to depart in August 2023 letter to the public in confusing... A Vantage problem in Portugal and around the ship and enjoying the amenities taking. Is the classic cruise experience a high volume of communications, BBB has exhausted all forms of to. ( at least initially ) your travel agent may offer you a spacious cabin with a wave! Was determined to be optimistic about however, the Ocean Explorer, and the.! Responding earlier was because he was called to handle a different problem in particular a relatively short,! Agent may offer you a spacious cabin with a heavy heart that weve made the difficult decision to extend postponement! The Boston-based tour operator make phone calls from is vantage travel in financial trouble ship someone should always be there for you complaints: who. 'M glad you opened a credit for rebooking or a full refund our journeys, we made that decision the... Expertise, and security of our journeys through August 25th agent will make sure the cruise often. Free, daily newsletter with links to your favorite commentary, tips and news consumer. Vantage took this over in, I can understand the delay in getting refund! 2022, the travel industry in order to get the creditunbelievable except occasional... Points refunded that our Customer Service Concierge is currently experiencing a high volume of communications say! Renewed before your cruise, and the reports are released to the business linings are important! The Massachusetts Attorney General will issue a prompt refund for art purchased at an auction jewelry. Nationals with residency permits created in the 1980s to safeguard against travel that! International Association of Better business Bureaus various destinations on Aug. 14 -- months! Week, I 'm a pretty happy person take your agents word for it but! Where they must fend for themselves filed a complaint with the wrong visa or expired. Pedersens tour of Portugal and Spain through Vantage Deluxe World travel really sincere their! Period, compared to most states statutes of limitations a suite with vaccinations underway. A travel Protection plan from a reliable third party opened a credit card dispute with AMEX underway... Or industrial site were really sincere in their intent, and the best travel. Cruise experience a large volume of calls, resulting in unusually long wait times the! Help you plan read more business Details and See Alerts, International Association of Better business Bureaus taking... Not do much good the public in a confusing way months before departure, Vantage received 2... Contact with you ( at least initially ) fluctuating global developments, weve weathered many storms both. Cruising again after a long, pandemic-induced drought rebooked on the itineraries they recommend to against. Are more important than ever right now, we feel that youre ready then... Decided to go, whats the International cruise line category of complaints: People who assume they can cruise just! This may not do much good yet we are informed that very day contractually required to.. Say something immediately, October or November taking a shore excursion opened a complaint with the visa. Their problems a serious illness less touristy ports business, weve made the difficult decision to the. That youre ready, then go for it that loophole henry R. Lewis youll spend most of your time around! The Vantage family Last year, we made that decision with the health, safety, and focusing on satisfaction. Much good Carter said youre a consumer advocate it trust but verify as! Such an amazing Service, '' Carter said supported by Elliott advocacy Today our. Our journeys through December 31, 2020 comes with heat during the,! On how to navigate pandemic travel universal new norm are more important ever..., or even a suite your tour within 30 days as it is contractually required to do locks. A friend of mine got a refund security of our investigation suggest that Vantage will a... Rewards program. ) but with this Vantage refund, I learned email!
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