The RealReal Sales section has great discounts on fashion and accessories from designers like Chanel, Valentino, Gucci, and more. As a sustainable company, we give, Authenticity
I even showed her each item inside out and finally trusted enough to send my item to her. I am still trying to get a refund on an order from May 2021. Clothing arrived well protected and looking very much like what was pictured. 2023 St. Joseph Media All Rights Reserved, this ridiculously overpriced Gucci T-shirt. No care taken into protecting the item, especially a luxury item. The RealReal x Mark Cross: Vintage Bags by an American Luxury Original Read Now. In June 2019, the resale platform went public and raised $300 million through its IPO. This stylish watch features stainless steel construction, quartz movement, and a date display. This refund did not include shipping and duties. Anyone can write a Trustpilot review. The heels of these shoes measure 1.75 inches, and they come with wheat-rope style round laces and a box. There are also multiple retail store locations including The RealReal New York, The RealReal San Francisco, and The RealReal Secaucus. The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. Value 499. Chanel in January 2016 issued guidelines to other sellers that include: Stop using claims such as 100% authentic, we guarantee authenticity or similar claims as they pertain to Chanel products, because only Chanel can guarantee the authenticity of its products, the document labeled The RealReal Exhibit 4 said. After Chanels investment in Farfetch came to light, The RealReal moved very quickly to bring antitrust claims against Chanel and the internal documents that have come out since then support our claims., Farfetch in 2019 piloted in Europe, and subsequently launched in the U.S., Farfetch Second Life, which lets consumers to trade in their designer handbags for credit to be used toward future Farfetch purchases. These masculine shades are offered for $225 with an estimated retail price of $375. The RealReal is part of a global diversity movement in fashion, focused on employing all races and ethnicities within a collaborative culture. Avoid more than covid. All content is posted anonymously by employees working at The RealReal. A thrift store, nothing more. I have never had a bad situation with them. You can reach out to The RealReal support team via the following contact methods: You can also contact them if you are interested in the company culture or looking for The RealReal careers or The RealReal jobs. One customer described The RealReal as having superb products at REAL prices.. Also no proof of purchase or receipt included in box. Item description online was the bare minimum. Sarah Laing. Burberry The City Watch is a definite showpiece. The Balenciaga Two-Tone Twisted Hoop Earrings have secure clutch back closures. Any man wearing this watch will be viewed as a gentleman with the right outfit to matchwere thinking a navy blue suit or sweater with beige dress pants. Shipment was super fast but overall, the description of minor spots at interior and the photo were misleading, as its more than minor spots. Perhaps its the lighting in which the photo was taken as the spots do look minor online but not in person. If your order needs additional processing time, one of The RealReal customer service representatives will contact you. but that's where the pleasantries end. Computershare 1-877-373-6374 (U.S.) 1-781-575-3100 web.queries@computershare.com P.O. The height of this bag is 5.5 inches, with the width being 7.75 inches and the depth 2 inches. Pair these shades with a colorful headscarf, and youve got the 1950s look. Most shoppers praised The RealReal customer support team because they were responsive, courteous, and understanding. Only (3) items were approved for sale by the Real Real. This description is entirely false and misleading as the dress was only worn once. This eye-catching bag features a single exterior pocket at the back, single zip pocket on the flap underside and three interior pockets. This is the worst customer experience I have ever encountered. 802 complaints closed in the last 12 months. Their motto is the future of fashion is circular, and they try to build on that process with authenticity. The RealReal would make business agreements with retailers like Neiman Marcus and Saks Fifth Avenue, there would be ads scheduled to run in various publications,and lo and behold, the retail or mediapartner would back out because of Chanels interference., Dunn said Chanels interference in The RealReals partnerships with the retailers took the form of Chanel threatening to pull its products from their stores if they didnt amend their partnerships with The RealReal to prohibit consignment of Chanel products or the purchase of Chanel products with store gift cards earned as part of a The RealReal promotion., After experiencing Chanels questionable conduct firsthand for many years, when it filed lawsuits against us and What Goes Around Comes around, we suspected their true motivation was to shut down the secondary market for their products, Julie Wainwright, founder and CEO of The RealReal, told me. A May, 15, 2017 memo from Chanel U.S. president and chief operating officer John Galantic to executives, including CEO Bruno Pavlovsky, asked, How can we address the threats from the secondhand market while exploring the opportunities it provides through actions in both the firsthand and secondhand markets?. If you wish to make an online return, you must make your request within 14 days of shipment and items must be received within 21 days of shipment or in-store purchase date. The U.S. District Court on January 21 heard oral arguments on The RealReals motion to amend and assert counterclaims. According to Rebags Clair, which stands for Comprehensive Luxury Appraisal Index, Herms handbags maintain 80% of their value, and Chanel hold 63%. Were independently supported by our readers and we may earn a commission when you buy through our links. We are revolutionizing luxury resale by providing an end-to-end service that unlocks supply from consignors and creates a trusted, curated marketplace for buyers globally. Took an Hermes Birkin in today. I had been looking for a SF bag for some time. I was absolutely insulted by the $ amount TRR offered me to consign it. Sighand people wonder why we still drive down in droves to the US for the sales and shopping! More like livid!I have SEVERAL issues with your company, BOTH AS A SELLER AND BUYER! The RealReals motion for summary judgement that the luxury resale platform may be liable for infringement in connection with the sale of allegedly counterfeit goods on its site because it doesnt take title to the merchandise it sells, was rejected by the court, which said that since The RealReal takes physical possession and inventory of products, and curates and defines the terms of their sale, it bears some responsibility for counterfeits that slip through to consumers. Id question the government charges. This has gone on long enough, as the bag was lost 9 months ago. This simple yet sophisticated wallet is in good condition with moderate wear throughout. BBB Business Profiles may not be reproduced for sales or promotional purposes. February 23, 2021 11:32 All orders shipped outside of the United States are Delivery Duty Unpaid. They dont know the products theyre writing about. So it's not really worth the cost of shipping AND the cost of returns to potentially get a faulty product. When I made a zoom call to this woman who identifies herself as a sales executive. For illegal activities such as counterfeit and trademark violations, Chanel cites possible legal action, and brand strategy is recommended for the diversion of products to unauthorized or undesirable channels. The RealReal review turned up an easy selling process. Final sale items are also not eligible for returns. The company opened another retail location in Los Angeles in 2018. Selling a second hand luxury product was before seen as a last resort, its now seen as a piece in itself of one's consumption strategy.. They allowed me to return it and then relisted the piece of dreck. Not wrapped in plastic, tissue or bubble wrap. The company currently doesnt ship home and art internationally, and you can determine the shipping rate for an item when you are checking out before you buy it. These daring square sunglasses by Gucci are The Real Deal (last pun). BBB- We have reached out to the client and are working to resolve. Looks like some type of liquid was spilled inside the bag. Unwearable. The company must receive the items within 21 days of in-store purchase or shipment date, and they dont accept items without a security tag or those received after this time window. Note that complaint text that is displayed might not represent all complaints filed with BBB. The complaints target The RealReal and What Goes Around Comes Around because of the high number of products bearing the Chanel label offered by the sites, The RealReal said. The Real Real applied a huge discount on my items. 4) Requested return of unsold items 2 months ago and still have not received them. You MUST WORK FOR THEIR MISTAKES which are plenty. It makes the zipper hard to open. What is paid time off like at The RealReal? You cannot return beauty products, luggage, swimwear, handbags, and any item sold at a 40% discount. Such great finds and prices. linkin.bio/therealreal Posts Reels Videos Tagged Consignment representatives are not properly trained,they give conflicting Sustainability
A new world with no borders, clients gaining expertise and versatility, brand loyalty in decline, and style over brand, are among the developments in consumer behavior that pose a threat to Chanels business model and beliefs. The quality endures. I will no longer shop here, as I cannot trust the condition or quality. IMO, REALREAL is a big CON JOB! Not impressed for the amount I paid. What attributes make you desirable for the position? Find out how we combat fake reviews. BBB Business Profiles generally cover a three-year reporting period. Supreme collaboration with Nike on the Air Force 1 Low in Wheat colorway is ideal for winter and fall. The RealReal ships orders to the United States through UPS and globally via UPS Worldwide Expedited. I thought it was a waste of time. SAN FRANCISCO, Jan. 25, 2023 (GLOBE NEWSWIRE) -- The RealReal, Inc. (NASDAQ: REAL) the world's largest online marketplace for authenticated, resale luxury goods today announced that John E. Koryl will join the company as its Chief Executive Officer and as a member of its Board of Directors, effective February 6, 2023. @therealreal Instagram photos and videos therealreal Verified Follow 4,966 posts 609K followers 719 following therealreal Fashion's favorite source for authenticated luxury Want in? I have emailed their "consignment department" at least 10 times. There are also loads of retail store locations where you can go and buy RealReal products. INTERNATIONAL SHIPPING All products except Fine Art are eligible to ship outside the U.S. to the countries listed below. Not too shabby. And Im talking about high end luxury brands like Brioni, Prada and Dolce & Gabbana. Sure, you can do dodgy things like ask a seller to label your package as a gift (which means you wont pay charges if its under $60) or get them to fudge the value, but thats lying, and we all know thats wrong. Media and Instagram hype aside, is this a brand worth buying and selling with? It may not display this or other websites correctly. We also ensure all reviews are published without moderation. Subscribe to our weekly newsletter. One of the most interesting things in these internal documents is [Chanels] recognition thatconsumers want to shop for luxury goods online and through secondary resale websites, Dunn said. FREE SHIPPING. By clicking Accept all you agree that Yahoo and our partners will process your personal information, and use technologies such as cookies, to display personalised ads and content, for ad and content measurement, audience insights, and product development. !I have been waiting for at least 2 weeks with no resolution.And to think, when I first discovered your website back in 2015 - I told everyone that would listen how wonder your company was.I am very disappointed in how TRR has gone downhill. Watch out for this company called real real, if you make a return and ask for refund they virtually pay you back half of the money you paid, all I know is they steal from you and tell you to your face that you cant do anything about it and hang up on you. Most customers who purchased items on this site had an exhilarating experience. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Many factors determine the RealReal's pricing. To find out if The RealReal is authentic, we checked reviews online. The customer service is very unprofessional, Bag was put in dust bag then thrown in box. You are using an out of date browser. I was told to check my sales page. I want them to either:1. Your company sent my wife the wrong wedding dress. The RealReal was founded in 2011 by the e-Commerce entrepreneur Julie Wainwright, who dreamt about bringing the company to life while she was at her kitchen table. Well guide you through the process. The exterior of the bag is fine. But when I received it, it was a mens jacket and the measurements were wayyyyy off than what was listed. Though the vast majority of reviews are positive, some customers expressed trouble connecting with customer service and missing items. This type of collar is ideal for men with long or slim faces because its widening effect will even out the look of the face. Prior to signing up to allow The RealReal to sell my items on my behalf, I was told by the recruiter that I would be able to see the listing and selling price before items went live. Great collection of designers and pieces for both women and men, The return process is slow due to the COVID-19 pandemic. In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. Despite being told I would be able to, I was never given the opportunity to review the condition or price assessments.3) Feb. 1, 2023 I contacted The RealReal's customer service ************** by their Live Chat feature as well as well as by phone. Made from 100% cotton, this authentic Burberry Plaid Print Long Sleeve Shirt is a slim-fit shirt, meaning it fits close to your arms and body by narrowing the cut through the midsection and waist. You can change your choices at any time by visiting your privacy controls. So you will end up selling your items for a low price. But kind of. I have made multiple and repeated efforts to find out why the item is not listed. My other rejected items still have not been returned as of today ( 2-14-2023). Returns 413. The short answer is: You cant. 2) The staff who write descriptions and post pictures of your items can only be described TJMaxx or Marshalls rejects. According to RealReal return policy, you can return in-store and online purchases to their site, except for cash and non-member refund returns, as you must make this in-store. I have no idea what that is and have never been charged it. The U.S.District Courtfor the SouthernDistrict of New York in March issued an opinion and order granting in part, and denying in part, The RealReals motion to dismiss. Youll find anything from designer shoes to dresses, outfits and more. 100% of the purchases I get shipped via Fedex or DHL incur duty fees. I shipped] a *************** Weekend women's puffer coat (item #WMAMX40324 ) 30 days ago to their *******, ** intake warehouse by **** Today is Feb 13 and the item has not been photographed or listed on their sale site. You are also responsible for compliance with the laws of the destination country. By September 2021, the company had eighteen Luxury Consignment Offices in the United States. Orders shipped outside of the U.S. may be subject to customs duties, import taxes, and other fees charged by the destination country. I would rather pay full price so I can purchase and return with ease. I sent stuff to the Real Real and asked that they tell me the pricing that the items will be posted and how much commission I will make. It may also be that the item is valued at under $20, the threshold at which duties are charged on goods. We stand by the authenticity of our products and strive for authenticity in everything we do. This turned out to be entirely false and misleading information provided by The RealReal's representative.2) Jan. 3, 2023 I received an email confirming that the item had arrived at The RealReal and would begin its authentication and pricing process. I have contacted TRR several times for resolution, and have been told the matter will be expedited to the internal team and I will receive an email. Complaints on file state issues with lost or misplaced merchandise. When I visited their website that morning, I saw that they had listed the gown's condition as "good" which is the second to the lowest rating due to "moderate discoloration throughout." My items were instantly sold for prices that I didnt agree to. The RealReal is striking back at the French fashion house, claiming Chanel planned to eliminate the secondary market for its products, according to a motion filed in U.S. Superior Court. For a better experience, please enable JavaScript in your browser before proceeding. Thats why Im strategic about which sites I order from. If the original expiry date has passed when returning an item, your site credit refund will only be valid for a maximum of three days after you have received your refund. When you sign up, youll receive $25 credits. The versatility of this dress means you can easily pair it with eye-catching accessories. Explore your options for luxury consignment. Only (3) items were approved for sale by the Real Real. The company may give the international shipper your name, contact details, and information about the product you ordered. You must log in or register to reply here. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The only times I don't get charged duty are when items are shipped via USPS and marked as a gift. BOX 505000 We can't benefit from diversity without recognizing the systemic change needed to address the inequities that Black, Indigenous and People of Color (BIPOC) continue to face. Were proud to provide consumers with a safe platform to buy and sell luxury goods and help make fashion more sustainable., Chanel Inc. brought its action against The RealReal Inc. in order to protect consumers from false advertising and the sale of counterfeit handbags on The RealReal website, a spokesperson for the luxury brand told me. The upper is comfortable to the touch and looks sleek. Some of the merchandise if it didnt sell, I would never recommend these people to anyone that was a horrible experience. Items are posted on a daily basis. The Cat-Eyes cost $115 and have an estimated retail value of $460 with over $340 in savings. This is a BETA experience. We use dedicated people and clever technology to safeguard our platform. Also didnt know purses were not returnable. Investor Relations. And, yes, Canada Post charges too. Issues like rubbed corners, loose stitching and stains on fabric were not disclosed. One The RealReal review reported that a bag was in terrible condition when they received it, and others noted that the items were not worth the money, even with the discounts. Shipping was prompt, return credit was also given promptly. Overall disappointed in overall purchase from start to finish. In accordance with local guidelines, staffing at the warehouses has decreased. Express takes between 1 and 2 business days, and it costs $29.95. 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