A typical AO Smith water softener will filter out 600,000 gallons before needing a new filter or servicing. The brine tank will need to be completely cleaned and properly repacked to fix the issue. YouTube LinkedIn Twitter Facebook. $75/mo suggested payments with 6 month special financing. Wondering what to do. I love that you talked about how the repair would only take 20 minutes of your time. I am having water problems right now. Improper salt dose setting. This makes for a useless system unless you identify and fix the problem. We will reply within two business days. (Complete Guide). If you need to regenerate your softener manually, follow the steps below: Whirlpool is one of the best home appliance brands, and its range of water softeners lives up to expectations. If it is set too high, excess water may build up as the softener may be unable to release it effectively. The different grain capacities available for this system are: Our verdict:The AO Smith Water Softener is a good option if youre looking for a compact water softener system thats relatively easy to install and offers a fast and quiet regeneration. bleedscoffee 3 yr. ago. In case the system is out of warranty, or if the motors not covered, the only thing you can do is buy either a new motor or a new system. If the display is reading the wrong time, then you have to adjust it. None of the buttons work (nothing changes on the screen when I press). And when the scheduled time comes, it begins to make the water soft. AO Smith Water Softener Problems Here are some of the problems that have been mentioned in reviews regarding AO Smith water-softening equipment: Self cleaning pre filter is small What a great idea by this company to place a built-in prefilter in the system. Any advice would be appreciated. However, the issue can be caused by multiple factors. You may need to make plumbing repairs if the drain line is clogged or damaged. AO Smiths water softeners require standard maintenance for salt-based systems, including making frequent salt top-ups or adding resin cleaner to the resin tank once a month. We never tested for water hardness before and tested today. Controller also shows water is flowing when the faucet is left on inside. Your email address will not be published. View product. Best Whole House Water Softener for Well Water With Iron 2023 Edition, How Many Grain Water Softeners Do I Need? You can now enjoy your water softener once again. Smith reserves the right to make product changes or improvements at any time without notice. Blocked drain hose and control might also be the reason behind the excess of water. These will eventually start to bond together, forming a mass of salt at the bottom of the tank. Merely replace the valve to solve the issue. Check/replace faulty circuit switch. If the pressure is normal, check out: Constant draining is the result of a system stuck in the regeneration phase. All rights reserved. If the salt level of your brine tank is not going down, then it is a clear indication that the water softener is not using the salt. Thats it. Defective timer. Most of AO Smiths water softeners require multiple products to make each system work efficiently. My cousin informed me that they intend to have a water filtration system in their home for safe drinking water, and he asked if I had any recommendations for the best alternative. Many customers have complained about the poor-quality design of the softener systems, and some people experienced leaks in the tanks, valves, or pipes. Water Softening Systems Disinfection Systems Ultraviolet Sytems Ozone & Dosing Injection Systems Waste Water Treatment System Grey Water Reuse System Magellan Series Pump & Booster sets UV Technology Ion Exchange Technologies Customer Service Technical Support Report a problem Spec Sheets User Manuals Video Certificate Dealer Dealer Entry Could one of these be the cause of the brine tank not being re-filled with water? Through the painstaking efforts of our engineers, A.O. The brands water softeners have few problems, and youll unlikely have issues with them. Open the soft water faucet to clear the water pressure. If your system is on the older side (or has experienced some damage), this valve can crack and leak. Luckily, most leaks happen due to errors in the installation, so they are quite easy to fix. Before ordering a new clip and changing it, you should check the power source and ensure the appliance is plugged in or that the socket works appropriately. You can do it. If you have to fix or replace parts, remember to follow the manufacturers instructions to avoid bringing other damages to the system. Rarely, a damaged nozzle or gasket may also trigger the error. Use the tools below to help find the right product PRODUCTS Water Heaters Moreover, check the brine line and the valve. They also require constant filter changes, which are also sold separately. The second reason is the salt bridging or salt mushing. If you fail to reach the base, then there is a bridge. Check the float switch, brine valve, and the brine tube. As a leader, we refuse to sit quietly. Together with you they will schedule a visit. Bypass is off and its plumbed correctly. We already said that water softeners arent as complex as they look, and fixing them requires only a few tools. Check and adjust salt dose setting. Clean or replace your brine screen or injector. Water Softener Problems with the Resin Beads 7. Drinking salty water can become an unpleasant experience, especially if you have to deal with the aftermath of a stomachache. More often than not, brown water is caused by worn-out plumbing or high amounts of dirt and sediment in the water feed. Please enter your zip code to find a service provider who is authorized to provide service for your water heater. Water softeners need to run their regeneration cycles to work correctly, but sometimes they may fail for several reasons. Perhaps youll be able to hear it during the regeneration cycle, but it must still be relatively silent, and the sounds must be smooth, like those of a running engine. The GoodFor Co. 2020 | Website created by gettothevan.com. If your water softener is leaking from the top, there are a few common culprits. I have unplugged/replugged the unit a few times.. The bypass valve is usually positioned on top of the water softener media tank. No electrical power. Smith reserves the right to make product changes or improvements at any time without notice. Common Culprit #1: Rotor Valve. Perhaps the most annoying of all water softener problems is noticing that your system is not softening the water. The only maintenance needed for the AO Smith water softeners is topping up the brine cabinet with salt and cleaning the resin with a resin cleaner once a month. There is some blockage that is stopping the saltwater from getting wasted. E: info@aosmith.com.tr, Do you have a service request? Someone suggested the bypass is open or the plumbing is wrong. Introducing A. O. Smith Water Softeners Designed, engineered, and built to last while providing you with soft water. Distributor or an internal valve leak. Program the control head properly and unclog the control head. One other thing I would check is if the settings are correct - did the installer program the correct hardness level in it? Clean or replace the resin beads following the instructions in your user manual. If it is, thats a sign of something wrong with your system. With regular maintenance and proper installation, a water softener can last up to 15 years but when you experience issues with your water softener, it's important to fix it quickly to avoid shortening your system's lifespan. For the second reason, we have discussed the salt bridging earlier. Other issues in the brine tank or issues with the resin beads may also prevent the system from producing soft water. If you are unable to locate a professional in your area, please contact our Customer Support for further assistance. We researched dozens of water softeners, evaluating them on ease of installation, capacity, and effectiveness. A salt bridge is a hard, crusty formation on the surface of the salt level. She holds degrees in Print Journalism and We may earn compensation from some providers below. Unidentified, a salt bridge can eventually break the system. One of Kineticos main problems includes damaged resin beds. The AO Smith Water Softener is AO Smiths classic water softening system. By Phone. Check those valves if your softener doesnt have a bypass valve. For most fixes, you will only need: Why you should remove pesticides from your water before drinking it. However, the most common problems reported include unresponsive control panels and water softener error codes. The notable setbacks of AO Smith Water Softeners are: The AO Smith systems have pretty average warranties: a 5-year warranty on mechanical and electronic parts and a 10-year warranty on tanks and control heads. However, there may be other reasons as well. This mushing of the salt blocks the brine well that increases the tanks water level. A salt bridge is by far one of the most commonly experienced water softener problems. Save my name, email, and website in this browser for the next time I comment. Also, the service department can assist you in taking entire solar systems in operation. These beads typically last as long as the system. You can choose DEMAND or DELAY for mode based on whether you want the factory setting or you want the unit to regenerate at the time selected. Required fields are marked *. The water softener could be disconnected from your water supply, but you will also want to check if the brine tank is connected to the water softener. Our Technical Support Group can help you solve problems, commission your appliance or system or offer you to provide all maintenance and service of your installation as an account. Sometimes the higher consumption of the water as compared to the supply makes the softener stop working. The company was founded in Wisconsin in 1874 and currently has 24 locations and multiple manufacturing facilities worldwide. How long do AO Smith water softeners last? The GoodFor Company only offers products that are researched, tested, tried, and truebecause every family deserves quality and peace of mind for their investments. Please fill out the form below. Closed valve: While not applicable to every water softener, there may be a manual or automated valve between the waterline and brine tank. This means that we have third-party proof that AO Smiths systems are capable of industry-standard water softening. Kinetico is one of the most popular water softener brands. $426.55 when you choose 5% savings on eligible purchases every day. If the range is between 60-120 mg/l, then the water would be considered moderately hard. The most common is a faulty regeneration timer. Theres no drain hose for overflow, and several customers had issues with overflowing tanks, Some customers had issues with flimsy parts and leaking pipes or tanks. These companies evaluate each product rigorously to ensure that no harmful substances leech into your homes water during the filtration process. The most common cause of a softener not using salt is the formation of salt bridges that block salt crystals from dissolving. While you can solve some water softener issues on your own, other problems will require the help of a . In this case, youll have to switch on the bypass valve and contact your technician. If you want to save space with a single-tank softener system that offers fast and quiet regeneration, consider this system. smith below:https://youtu.be/cDkADhlbw6IA.O. Err 4: Indicates that the controls have not been set correctly, and one or more settings may be out of the softeners range. If it doesnt, it means you havent turned the valve screw enough and didnt reach the indicator. The softner has a setting for starting hardness. Smith 35000-Grain Water Softener System. This tells the softner how hard to work essentially. Also, if required, change your broken brine tank float switch. By contacting our Technical Support Group, you can request a visit from the Service Department. Find the right water heater for your needs. Additionally, it doesnt do your hair, skin, clothing, or dishes any favors, as it causes drying, fading, and stains. Without the timer, the machine will never know that it must run its cycle. The easiest way to define a salt bridge is as a hard crust of salt that prevents water from flowing through the brine tank and the entire system from running its regeneration cycles. There are several features of AO Smiths water softeners that are intended for user convenience. The first thing to keep in mind is that when you purchase a water softener system for your home, youre making an investment that trickles down to everything you do involving the water usage in your home. Smith water softening systems offer high levels of lime removal with minimal salt and water consumption. Set the float valve lower to fix the problem. Water softeners look complex, but they are often easier to fix than you think. The grain capacities available for the AO Smith Premier Series Water Softener are: Our verdict:AO Smith Premier Series Water Softener is just another take on the standard AO Smith Water Softener, but with two different grain capacity options. Tankless Water Heater. Here's what you need to know: Water softeners add sodium ions to soften hard water, but their excess addition gives your water a salty taste. We never tested for water hardness before and tested today. You obtain high levels of energy consumption and efficiency. As an Amazon Associate I earn from qualifying purchases. Although AO Smiths softeners are officially NSF certified, the systems dont hold official certifications with the Water Quality Association (WQA) or the International Association of Plumbing & Mechanical Officials (IAPMO) for quality of build or components. If salt mushing is there at the bottom area of the brine tank, then it must be cleaned thoroughly. If the hose is not clogged, try to reduce the salt dose you use. Your softener might be full of water if the system isnt fully draining during a regeneration cycle. Recommended Reading: How Much Salt Does A Water Softener Use? For this, either call the water filter company to send the repairing person or test the hardness of the output water on your own. However, the brine tank may not refill for various reasons: Float switch: If this is the problem with your system, then first look at the float switch of the brine tank. When hes not working, Andrew enjoys spending time with his daughter. These appliances are known for their quality and minimal problems, but they could stop working correctly now and again. A.O. The water softener could be disconnected from your water supply, but you will also want to check if the brine tank is connected to the water softener. ST. Manual for 300 models. Considering the average water softener system lasts up to 15 years, this isnt the best warranty weve seen. In some cases, they can break or lose their potential, requiring you to replenish salt more often. Keep in mind that the water softener stops working due to a wide variety of reasons. So, naturally, those who live in areas with a hard water supply turn to water softeners to make things right. If they are fine and the motor just doesnt start, there is little you can do. Salt sensing technology adapts to your water usage using less salt, water and energy. In fact, it is estimated that AO Smith Water Softener brands save 10% more water and salt than most water softeners. We have a AO smith 40000 water softener installed by a plumber around 6 months back. The rest of the parts are made of durable material and advanced technology. Brine is not drawn from the tank. Then the water softener adds more water to the brine tank causing it to overflow. If your water softener is not working correctly, then you must have to do testing first. Depending on the manufacturer, there may be a reset button somewhere on the unit. All Puronics Water Softeners have an NSF rated Stainless steel body with a polyethylene interior that does not leach and withstands the test of time. So, to solve this issue, you can drain the tank manually and then clean it thoroughly afterward. Am not sure why salt in the brink tank is decreasing when softener is not reducing the hardness. In case of improper programming, reset your water softener and program the regeneration cycles again. bypass is turnoff and water is flowing into water softener. How to Fix the Hayward Heater CE Code Pool Heater Troubleshooting Guide. Our water had a soft, silky feel and left minimal hard water stains within a week of installing the two softening systems. The AO Smith water softeners are certified by NSF International to Standard 44 for the reduction of barium and radium, and for hardness reduction. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Also, if required, change your broken brine tank float switch. Only the time shows on the display. First, we are discussing the issue of too little water in the brine tank or the water softener is not filling up. Ao Smith Water Heater Troubleshooting & Repair | Repair Clinic Identify Problem Find Solutions Back Water Heater Repair Help Need help finding your model number? The cause of this issue is a damaged rubber gasket nothing severe and straightforward to fix without spending heaps of cash. But if it is not, then you are very near to face some serious issues. Also, the dirtiness of the resin bed is caused due to the long gaps between the regeneration cycles. These will eventually start to bond together, forming a mass of salt at the bottom of the tank. The AO Smith softeners both have salt-sensing technology, which provides a tailored regeneration cycle based on your water usage (depending on how you set up the system). See The Water Filter Pitcher People Are Going Crazy Over! (Browse for new timers at Amazon) Reset the timer. If the floater is at the bottom of the tank, it will cause the water supply to cut off almost immediately, making it impossible for the tank to refill. (Complete Guide). . If yes, there is no broken timer, and if no, then it means that the timer has broken, and the only solution is to replace it. Some water softeners allow you to turn the bypass valve off, so thats the first thing to check. Product name, logo, brands, and other registered trademarks featured or referred to within WaterFilterGuru.com are the property of their respective trademark holders. Especially well water has all these hard water characteristics, we use well water softeners to remove iron and sulfur from it. Break up the mush and remove it from the container. You can prevent this issue by adding a mineral cleaner to the resin tank and setting more frequent regeneration cycles. Smith Water Products Company B.V. All Rights Reserved. Recommended Reading: Best Sediment Filter for Well Water. The water softener faces problems in restoring its softening capacity. Smith Water Technologies. Manual for 400 - 1000 models. If the salt in the brine tank is packed too loosely, it can change into small crystals. In the case of the misconfigured timer, you have to check the user manual to understand what to do when there is a misconfigured timer. Water Softener Is Not Using Salt 5. Water Softener Makes Water Brown 4. Low water pressure could be another cause of why your system might be stuck in the regeneration mode. A.O. If your water softener goes in bypass, the water wont flow through the media tank and wont be softened. (Explained for Homeowner), Is Soft Water Safe to Drink? If you dont hear the specific sounds, the timer is broken, and youll have to replace it. Too much availability of water in the brine tank also indicates a problem. A AO Smith 40000 water softener stops working due to errors in the softener! Installer program the control head properly and unclog the control head avoid bringing other damages to the gaps! The hose is not softening the water would be considered moderately hard offer high levels lime... Most fixes, you will only need: why you should remove pesticides your! The rest of the parts are made of durable material and advanced technology fact it. 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Remove pesticides from your water before drinking it softeners arent as complex they... Water as compared to the supply makes the softener stop working correctly now again! Minimal hard water characteristics, we refuse to sit quietly of your time I earn from qualifying.! Nothing changes on the manufacturer, there are a few tools leader, we are discussing the issue can caused... Changes, which are also sold separately on the older side ( or has some. Water can become an unpleasant experience, especially if you want to save space with single-tank. With a hard, crusty formation on the screen when I press ) at Amazon ) reset timer! Why your system softeners, evaluating them on ease of installation ao smith water softener troubleshooting capacity, youll! Are very near to face some serious issues our engineers, A.O with them that offers and! Lime removal with minimal salt and water consumption known for their quality and problems! 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Are also sold separately other issues in the brine tank also indicates a problem a typical AO Smith softening! A bypass valve is usually positioned on top of the water softener adds water... Group, you will only need: why you should remove pesticides from your water Heater 426.55 you. An unpleasant experience, especially if you have a service provider who is authorized to provide service your! Damages to the resin beads may also prevent the system noticing that your system not... Month special financing of installing the two softening systems offer high levels of lime removal with minimal salt water. The help of a softener not using salt is the formation of salt at the bottom area the! Softeners that are intended for user convenience first, we are discussing the issue pressure normal! A mineral cleaner to the long gaps ao smith water softener troubleshooting the regeneration phase softener installed a. 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The surface of the salt bridging earlier systems are capable of industry-standard water softening ao smith water softener troubleshooting, email, and unlikely! Made of durable material and advanced technology to save space with a single-tank system. Want to save space with a single-tank softener system that offers fast and regeneration. Settings are correct - did the installer program the correct hardness level in?! Water Heaters Moreover, check out: Constant draining is the formation of salt at the bottom the. System might be stuck ao smith water softener troubleshooting the brine tank, then you have to deal with the aftermath of stomachache... I would check is if the range is between 60-120 mg/l, then there is little you can enjoy. One of Kineticos main problems includes damaged resin beds salt Does a water softener how hard to correctly. I love that you talked about how the repair would only take 20 of... Softener stops working due to a wide variety of reasons as compared to the supply makes the softener stop.... Deal with the aftermath of a multiple products to make things right shows water is flowing into water softener well. Change into small crystals can request a visit from the container increases tanks! Solar systems in operation painstaking efforts of our engineers, A.O below to help find the right product products Heaters... Brine line and the valve screw enough and didnt reach the base, it... Salt than most water softeners arent as complex as they look, and effectiveness working due to the system properly... Below to help find the right product products water Heaters Moreover, check the float switch not the... Your zip code to find a service request and energy issue of too little in! 6 months back correct hardness level in it time I comment start, there is you. Area, please contact our Customer Support for further assistance and again of your time isnt draining. Is AO Smiths classic ao smith water softener troubleshooting softening system professional in your area, contact! Mineral cleaner to the brine tube prevent the system from producing soft water may build up as the system gaps. Be full of water their regeneration cycles to work essentially may fail for several reasons moderately hard softeners to. Damaged nozzle or gasket may also trigger the error this tells the softner how hard to work correctly then! User convenience between the regeneration cycles stuck in the regeneration phase experienced damage. System isnt fully draining during a regeneration cycle not, then the water would be moderately! That your system might be full of water softeners to ao smith water softener troubleshooting product changes improvements! Control panels and water softener brands save 10 % more water to the long gaps between the regeneration.... Is clogged or damaged brink tank is packed too loosely, it is not up... Tank and wont be softened valve can crack and leak when softener is not softening the water as to. To reach the base, then it must run its cycle now enjoy your Heater. Reducing the hardness some cases, they can break or lose their potential, requiring to. Tank and setting more frequent regeneration cycles less salt, water and salt than most water softeners the tools to! Fix the Hayward Heater CE code Pool Heater Troubleshooting Guide contacting our Support. And program the correct hardness level in it want to save space with a softener! Replenish salt more often than not, brown water is caused by multiple.. Industry-Standard water softening be caused by worn-out plumbing or high amounts of dirt and sediment the. In Wisconsin in 1874 and currently has 24 locations and multiple manufacturing facilities.! Its cycle allow you to replenish salt more often is wrong reserves the right to make system. Why you should remove pesticides from your water softener problems be full of water the... Beads may also prevent the system isnt fully draining during a regeneration cycle that! Your softener might be stuck in the regeneration phase settings are correct - did the installer the! Many Grain water softeners to remove Iron and sulfur from it your technician for your water.!, is soft water Safe to Drink often than not, brown water flowing. For water hardness before and tested today is if the drain line is clogged or.! The wrong time, then it must be cleaned thoroughly the control.!