Im a huge fan of Intercom and we operate in very similar markets, so Im really excited about this conversation. no insider transaction in Dropbox Inc (DBX). We believe there is this blurring of sales, marketing, customer success, and support because its become everybodys job to market, everybodys job to sell, everybodys job to support and create relationships and success with a product. Yamini Rangan: Exceptionally emotional, partly because of my journey. In todays episode, Intercoms Chief Marketing Officer Anna Griffin chats with Yamini about customer engagement, the Flywheel approach, and how it helps organizations gain momentum by delivering a remarkable customer experience. September 9, 2020. The information on this site, and in its related newsletters, is not intended to be, nor does it constitute investment advice or recommendations. Information on this page was last updated on 1/26/2023. They are looking for validation, not information.. The company was founded in 2007 and was a pioneer in cloud storage and cross-platform file syncing. Im not going to assume that the first conversation means here is what my company does. That first conversation is getting a sense of where the customer is in their journey and what is the next best thing that we can provide to them that adds value to their journey. ", Blast from the past: When MS Dhoni became the most expensive auction buy, Pakistan Sikhs embracing Islam face tough time, Turkey quake: NDRFs Romeo, Julie help find 2 trapped girls, Terms of Use and Grievance Redressal Policy. What follows is a lightly edited transcript of the episode. That type of visualization is what we all aim to do. May I ask you a question? of 559,169 shares. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. When you just look at numbers, you dont understand whats happening with that particular customer persona. If you dont focus on the customer, you can have the most beautiful journey map and measure everything but nothing is going to change. @hbfleishman. What are you most excited about? Here are a few key takeaways: If you enjoy our discussion, check out more episodes of our podcast. Yamini previously served as . There are a lot more companies that need to operate and grow in hybrid worlds. In the last twelve months, HubSpot insiders bought shares 1 times. Age : 48. Yamini Rangan is the Chief Customer Officer of Dropbox Inc. When we have a company meeting or a board meeting, we start with the voice of the customer. A shout-out to your marketing team I want to congratulate you guys as someone who follows and builds marketing for a living. Our content creates conversations, our voice is the one that matters. And it's clear this mindset is more than just a cultura. Casey Renner. This investment adviser does not provide advice to individual investors. I started as an engineer at that point, I was fascinated by technology. Passionate about customer-centricity, Yamini believes the key to . Were certainly seeing an acceleration in digital transformation over the last couple of years, but this is just the beginning. HubSpot has been named a top place to work by Glassdoor, Fortune, The Boston Globe . A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. Cloud lover, mom of 2 boys, wine collector. We are so delighted to have you with us today. Of this total $323,012 was received as a salary, $321,938 was received as a bonus, $2,799,090 was received in stock options, $4,999,281 was awarded as stock and $3,786 came from other types of compensation. For our listeners, tell us a little bit about your career journey and how you ultimately got to help HubSpot. Yamini Rangan is 49 years old and was born on 06/29/1973. The corporate mailing address for Ms. Rangan and other HubSpot executives is 25 FIRST STREET, CAMBRIDGE MA, 02141. This transition allows her and the team to continue with their excellence in execution, and gives Brian space to focus on where he adds the most unique value to HubSpot. of 874. Other recent insider transactions involving HubSpot Inc (HUBS) include I think thats what I live to do.. . A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. . That, in a nutshell, is what we think is the right way for go-to-market functions to be customer focused rather than function-focused. You are describing the buyers journey today, which has completely changed. Inside Peloton's rapid rise and bitter fall and its attempt at a comeback. Above is the net worth, insider trading, and ownership report for Yamini Rangan. As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. Chances are that customers have done their research on your business. Its not what the handoff looks like, its who theyre serving. Ive been the CEO of HubSpot for 15 years, and now is the right time for me, and for HubSpot, to make this change. Dont just consider the metrics bring the voice of the customer to every process. Our marketing team appreciates it, and thank you so much for having me on the show. We serve small, medium businesses, and even within that, we have sub-segments. Her strong background in [] HubSpot CEO moving to exec chairman role as company promotes Yamini Rangan to CEO I really appreciate it. 1100 Single family residential homes used as such. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Yamini Rangan is President/CEO at Hubspot Inc. See Yamini Rangan's compensation, career history, education, & memberships. She served as the VP of Sales Strategy and Operations at Workday, the Chief Customer Officer at Dropbox, the Chief Customer Officer at HubSpot, and a few months ago, in September of 2021, she was promoted to CEO. At SAP, I held several customer-facing leadership roles in strategy, pre-sales and value-based selling and helped close landmark deals. Every week we interview sales practitioners, leaders, and experts to explore how they use revenue intelligence a new way of operating based on data instead of opinions to win their market.Youll hear candid stories of success (and failure), how to win with a data-first mentality, plus youll take home a micro action you can use today. They sold a total of 120,603 shares worth more than $37,502,351.06. Dropbox Inc (DBX)'s detailed insider trading history can be found in Insider Trading Tracker table. Use the first touchpoint to assess where they are in their journey and how you can add value to it. HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpots CEO, HubSpot's Q2 2021 earnings results and the announcement. Anna Griffin: Yamini, welcome to the show. Insiders are limited to only officers and/or directors of the company. 4. She served as the VP of Sales Strategy and Operations at Workday, the Chief Customer Officer at Dropbox, the Chief Customer Officer at HubSpot, and a few months ago, in September of 2021, she was promoted to CEO. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. 874 shares on April 19, 2022, which In . Yamini Rangan. At 21, this Indian woman bought a one-way ticket to the US. HubSpot's founders, Dharmesh Shah and Brian Halligan, saw that more could be done for the company and its customers . Yamini previously served as . Instead, chief customer officer Yamini Rangan, who joined the marketing and sales software company last year from Dropbox, will become permanent CEO on Sept. 7. Weve also had Brian Halligan, HubSpot co-founder and Yaminis predecessor as CEO, on the show before you can listen to that episode here. Yamini Rangan made Yamini Rangan is Chief Customer Officer at HubSpot, overseeing the marketing, sales, and services teams. Stock quotes provided by InterActive Data. Yamini Rangan is Chief Customer Officer at Hubspot. And then, we align the right incentives, which are the key metrics we measure, and we have the right systems to be able to provide that. It started with the art and the science of driving this type of customer Flywheel. sale Our new survey reveals what you need to know, Ready to scale your customer service offering? She might be the new CEO of HubSpot, but it isn't like she's new to the company. . Anna Griffin: I think youre dead-on when you talked about the time of it. Ive always been impressed with the HubSpot brand, the marketing, the way you engage prospects, and the way you work to educate. The easiest and the simplest way to start is to get something like a customer council built. It cant just be put in silos. Halligan will shift to executive . of Yamini Rangan is a strategic and results-oriented technology professional with over two decades of experience across sales, marketing, operations, and strategy. Were excited that we are operating in such large spaces, so we want to be able to drive that. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. sale and A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing to sales, and strategy. About Yamini Rangan Yamini is the President and CEO at HubSpot and a tech industry veteran with more than 25 years of experience in leading high-performance teams with empathy and curiosity. Today, I am happy to share that we are adding new features to Service Hub that will help scaling businesses keep up with growing customer expectations and add even more value. And thats primarily because the approach before was not working and has not been working for almost anybody within the industry. Fundamental company data provided by Morningstar, updated daily. brought a net Yamini Rangan is Chief Executive Officer at HubSpot. HubSpot was founded in 2006 . Prior to beginning her current position, Rangan worked at Dropbox as Vice . HubSpot is a phenomenal company. Select this result to view Yamini G Rangan's phone number, address, and . Of the transition, HubSpots Lead Director Lorrie Norrington shared: The Board believes there is no stronger team to grow the company than the powerful combination of Brian, Dharmesh, and Yaminis leadership. They're changes you might want to make as well if you're focused on SMBs and mid-market especially: #1. We will use every company meeting to highlight customers, what they like, what they dont like, and where we can improve. a net Last updated: 5 January 2023 at 4:12pm EST. In an email you receive two days later after youve left McDonalds? But I did not aspire to be a CEO of a public company of the nature of HubSpot. What is Yamini Rangan's Past Insider Trading? Prioritization is a perennial challenge when building a product roadmap. 4,129 shares on June 13, 2019, which , In a short period of time, she has accumulated a lot of reputation and wealth. It goes from there to monthly management meetings that start with customer interviews and customer-first meetings, weekly NPS meetings where we measure net promoter score. 4 transactions in HubSpot Inc (HUBS) over the past 5 years, including 0 buys and 4 sells. Going back to our Flywheel, what are the things that will fuel the Flywheel and continue to drive that type of retentive motion versus what are the points of friction that will take energy away from the Flywheel, that will reduce your retention and reduce the value that youre delivering to customers? Now, a year later, Im the CEO of the company. Rangan joined HubSpot in 2020 as chief customer officer from Dropbox, bringing over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and SAP. I cant wait to focus on areas where I can add real value and support for our leadership team and customers.". ICYMI with Yamini Rangan, Chief Customer Officer at HubSpot. Continuing to delight through a stellar customer experience is critical to lasting success.. Following the completion of the sale, the chief executive officer now directly owns 59,650 shares of the company's stock, valued at $26,842,500. The platform includes marketing, sales, service, and website management products that start free and scale to meet its customers' needs at any stage of growth. See what is being added and how Service Hub can help you delight customers. Yamini Rangan made Prior to joining Dropbox, Rangan spent four years at Workday, where she was the vice president of sales strategy and operations. CEO, Hubspot. First, many of the strategies for acquiring and retaining customers of the past decade . The most active insiders traders include Lawrence S Bohn, Partners Viii L P Matrix, and Stacey Bishop. Anna Griffin: You said something earlier that I wanted to go back to and that was the Flywheel. The information on this site is in no way guaranteed for completeness, accuracy or in any other way. You might contact Yamini Rangan via mailing address: 333 Brannan Street, San Francisco Ca 94107. First quarter revenue grew 44% year-over-year in constant currency and 41% on an as reported basis. Anybody entering the organization will hear SFTC Solve For The Customer. The C-suite is not a static environment. In fact, she held the spot of Chief Customer Operations Officer before she . GTM Lead, Webinars & Partner Marketing, Intercom, Co-founder & Chief Strategy Officer, Intercom. 3 transactions in Dropbox Inc (DBX) over the past 5 years, including 0 buys and 3 sells. Marketing automation software. This net worth evaluation does not reflect any other assets that Ms. Rangan may own. We don't often summarize interviews in other media, but I really liked this piece in FT on the changes Yamini Ragan made when she became HubSpot's CEO, promoted from CCO. Parcel ID 50-4612-2 owner name was listed as Warren Carol A. Carol Warren is associated with this address. I started a seller, so I would take that contact record, I would call that customer, I would try to engage in a conversation and thats what CRM was for. Yamini Rangan joins HubSpot as the company's first-ever Chief Customer Officer, effective January 8, 2020. . Thirty years ago, sellers were in control of the entire sales process. The next chapter is how to continue to scale from the culture and diversity perspective. We think about engagement as buyer empowerment rather than seller productivity, which is what the older school version of CRM was all about. "Yamini Rangan is one of the youngest and finest business executives in the US who is on a mission to make the world a better place. For more information, check out our privacy policy. Now she's in the C-suite. As markets, customers and technology evolve, organisations find the traditional collective of executive roles dont cover the full scope of their responsibilities. You have this deep focus on customer success, and you guys have become masters at that. Yamini Rangan is Chief Customer Officer at HubSpot, overseeing the marketing, sales, and services teams. SaaStr 475: 3 CEO Lessons in Scaling Enterprise CX with HubSpot's CEO Yamini Rangan. Yamini Rangan is also the Chief Customer Officer of Dropbox Inc and owns about 288,632 shares of Dropbox Inc (DBX) stock worth . However, you dont need to reinvent the wheel the biggest driver of growth in 2021 and beyond remains your customers.. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. To drive a meaningful customer-obsessed culture, Yamini focuses on aligning her teams so they can deliver a customer-first experience. Year of birth: 1975: Yamini Rangan Age: 47: Marital Status: Married: Children: 2 boys: Nationality: American: My role was created as part of a larger business transformation that HubSpot was undergoing to unite our end-to-end customer experience, she says. , Among these stocks, of 201,602 shares made by Bart Volkmer They could go to your website and look at your product. I emphasize both because when you just look at numbers, you dont understand whats happening with that particular customer persona. Ms Rangan owns over 874 units of HubSpot Inc stock worth over $17,238,254 and over the last 4 years she sold HUBS stock worth over $6,820,526. Its not what the handoff looks like, its who theyre serving. Select a Column Field to add to the results, Refer a Friend and Earn One Month of Free Membership. Ive been with the company for about two and a half years, and Im super excited about where were going in the next decade. Shes the first to take on the role within HubSpot, having previously been CCO for Dropbox. Chief Legal Officer Dawson Alyssa Harvey Other key executives at Dropbox Inc include Brian Halligan is stepping down from his position as founding CEO of HubSpot Inc. after 15 years in the role, and four months after a snowmobile accident forced . As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. Today, more than 100,000 customers across more than 120 countries use HubSpot's powerful and easy-to-use tools and integrations to attract, engage, and delight customers. Linked companies : HubSpot, Inc. The combination of our founders vision and leadership, with Yaminis extensive experience scaling high-growth companies, means HubSpots future is exceptionally bright. Can you pronounce this word better. Theyre constantly fighting with each other in terms of the handoffs: No, I gave you great quality leads. No, you did not give me enough quality leads. Well, you didnt select the right customers. It puts teams in conflict with each other versus what they should be focused on the customer. Yamini's mailing address filed with the SEC is 25 FIRST ST, , CAMBRIDGE, MA, 02141. HubSpot's mission is to help companies grow better and has expanded from its initial focus on inbound marketing to embrace marketing, sales, and service more broadly. HubSpot Inc. (NYSE:NYSE:HUBS) Q4 2021 Earnings Conference Call February 10, 2022 4:30 PM ET Company Participants Chuck MacGlashing - IR Yamini Rangan - CEO Kate Bueker - CFO Dharmesh Shah -. Its shaped by the people you hire,. Free and premium plans, Customer service software. Let's turn to our first quarter 2022 financial results. Companies want to stay relevant and innovative and often look at other successful companies, the latest industry trends, or new product developments for inspiration. "Since day one of her arrival, shes made our organisation better, and while I was out, she led the company with clarity, empathy, and exceptional results.She's proven she can lead HubSpot, and Im excited to partner with her for many years to come in my new role as executive chairman," he said. In addition, she makes $811,270 as CEO, Pres, and Chief Customer Officer & Director at HubSpot Inc. Ms has made over 9 trades of the HubSpot Inc stock since 2018, according to the Form 4 filled with the SEC. Yamini Rangan is Yamini Rangan is According to the SEC Form 4 filings, Yamini Rangan has made a total of HubSpot -- a company which develops products for marketing, sales, and customer services -- announced last week that the co-founder and current CEO, Brian . Halligan, CEO for the last 15 years, will become executive chairman. 1. Find more alumni from Clemson University. Now, it doesnt stop there. 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