Handled cash register and debit/credit card transactions. Front desk clerks must be able to multitask and they definitely must have excellent phone skills. Creating a Customer Service advantage in Your department or business through communication and Customer Management... Technology has created new forms of connectivity with customers—involving frequent, low-friction, customized interactions. Resolve price/product issues for customers. Helped identify prices and availability of goods. Key Certified, computer skills, manage backroom inventory, and manage vendors are practicing freshness on sales floor. Maintain the cleanliness of the department following the cleaning checklist and tasks assigned by the Accept delivered packages and ensure proper amount is inside and unload merchandise. Developed in-depth customer service skills through daily interactions with hundreds of customers ensuring a positive shopping experience. Operate the cash register while thoroughly executing customer transactions in an effective manner. Trained in the use of Costco's item database, Option STOP. Handle all cash, debit, EBT, and credit card transactions in a grocery store environment. Manage the customer service desk where lottery and tobacco is sold as well as money wire transfers. Coordinated bank deposits and withdrawal requests in accordance with company policies and procedures. Assist customers in the purchase of gift cards, open new accounts, receive credit payments, close accounts, etc. Perform duties such as stocking, returning merchandise to the sales floor and rotating merchandise. Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills… We ranked the top skills based on the percentage of front end clerk resumes they appeared on. What skills do you need to be a Front Desk Clerk? Cashier, bag groceries, collect shopping carts, and other duties as assigned. This course will use Typescript for developing Angular application. The best states for people in this position are California, West Virginia, Texas, and Nevada. Assist cashiers & customers with bagging food-Return refrigerated & frozen foods-Retrieve shopping carts from parking lot-Maintain a positive attitude. Recognized by store management for exceptional customer service and sales productivity, received a promotion. Acquired exceptional communication and customer service skills. Customer Service Sells. Assist with meal preparation and customer orders. Best States For a Front Desk Clerk. Understand written information. Highlights • Superior customer service skills … able to follow directives. We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Learn more: WEST SIDE FEDERATION FOR SENIOR AND SUPPORTIVE HOUSING, INC. West Side Federation for Senior and Supportive Housing, Personal Care Aide/Front Desk Clerk - 74th Street Residence, ZipRecruiter, Inc. © All Rights Reserved Worldwide, Front Desk Clerk Must-Have Resume Skills and Keywords. Provided excellent customer service by greeting customers and assisting them with locating various products. Possession of the following skills will help ensure successful day-to-day … Environmental tasks If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Front Desk Clerk role may go unnoticed or even discounted by hiring managers. Executed the daily operational, day-to-day goals and priorities assigned by store management. Managed Direct-Store-Delivery vendors and department shrink. United States Deal with customer complaints and inquiries to maintain a high level of customer satisfaction. Organized and prepared restaurant and customer orders. Get started on your journey with a new ZipRecruiter Profile today! Scanned grocery items accurately and efficiently. Deliver superior customer service with high level of speed and accuracy while cash handling. Established loyalty, determination, respect, and character by being with Costco for 5+ years, Greet and assist members with questions pertaining to Costco, memberships and inventory. Operate the cash register and taking payments by cash, credit card, and EBT. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Front Desk Clerk and making sure your resume reflects your experience properly. Service desk customer assistance -Cash handling and processing of customer transactions -Generating reports and balance sheets. Maintain equipment at all required standards. Another skill is customer focus … Uncommon Keywords on Front Desk Clerk Job Descriptions. Customer service, customer support, and customer experience training. This indicates that highlighting any of these keywords on your resume may not be a great way to impress a potential employer. Nevertheless, job seekers mention them much more commonly in their resumes. Connected strategies are win-win: companies can deliver a superior customer experience and boost operational efficiency. of these common resume keywords highlighted in their application for a job as a Front Desk Clerk. Manage customer service desk, and assist customers to resolve any of their concerns. Employer job listings rarely list Hospitality, Lodging, Human Resources Experience, Medical Office, Front Office, Guest Service, Reservation Management, Vendor Management or Data Entry as important skills or qualifications in Front Desk Clerk job descriptions. Bagged customer purchases and maintained store cleanliness. Greeted customers; stocked selves, assisted customers with locating products, unloaded deliveries, assisted with maintaining clean environment. Used optical price scanners to identify prices of goods, and used calculator to add sales at closing of shift. Below we've compiled a list of the most important skills for a front end clerk. Carried top performance during my employment with Kroger. FAQ. The average Front Desk Clerk salary in Los Angeles, CA is $32,285 as of November 25, 2020, but the range typically falls between $27,305 and $38,131. Key Bank These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Front Desk Clerk, suggesting that having these keywords on a resume are important for success as a Front Desk Clerk. Process checks, handle cash payments and debit/credit card payments. Supervised co-workers- Closed and opened the store and service desk- Multitasked- Customer Service. Provide friendly, informative assistance to customers to ensure a positive shopping experience and safeguard return business. Some places are better than others when it comes to starting a career as a front desk clerk. *Salary estimates (ZipEstimate) are not verified by employers; actual compensation can vary considerably. … Handled customer complaints. Operate a register with transactions that involve cash, credit, debit, checks and gift cards for purchases or returns. Check out customer orders, clean and stock shelves, assist customers with finding products in the store. Operated a manual and motorized pallet jack to haul grocery loads at night * Compile and maintain monetary reports and records. Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Front Desk Clerk roles. You should have a talent for multi-tasking, with excellent communication and organizational skills. Inventory control. Provided fast and courteous service to customers in a high volume grocery store Consistent superior performance evaluations, Assisted customers with purchasing needs-Balanced teal and documented account summaries-Managed carryout staff during high volume hours-Welcomed customers with a warm friendly face, Handled high volume sales successfully Dealt with a diverse customer population Solved billing problems and handled customer inquiries Cooperative and enthusiastic. Since front end clerks benefit from having skills like stock shelves, customer service, and customer transactions, we found courses that will help you improve these skills. * Balanced cashier drawers. Performed general customer service and front-end associate duties. This may include education, previous job experience, certifications and technical skills. Collaborated with staff in organizing store merchandise in timely fashion and passed inspections. Sorted, organized, and processed tax forms for company during tax season and also handled a lot of data entry. These 7 terms appear 2.12, 2.46, 2.48, 2.53, 3.66, 3.86 and 3.87 times less frequently, respectively, than in job descriptions for a Front Desk Clerk role. Handled cash and credit card transactions on register Our hope is that knowing this information can help you make your best impression with your next potential employer. Hotel Front Desk Clerk qualifications and skills. One of the best ways to acquire the skills needed to be a front end clerk is to take an online course. Respond to daily inquiries and complaints from customers and have customer relations. Facilitated inter-departmental communication to effectively provide customer support. Customer Service Desk. Assisted customer with returns and exchanges at the Customer Service Center Proficient product knowledge and knowledge of company policies and procedures. This course concentrates mainly on Javascript based front-end frameworks, and in particular the Angular framework (Currently Ver. Answer incoming calls and verify orders Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. high Demand. Power Tools, forklift, heavy tools, strapping equipment, indusrtial/warehouse stocking, dolley, pallet jack, Maintain and run front end counter/cash register Stock shelves and returns Customer Service Pallet Jack and Forklift operation. We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Used forklift and pallet jack Prepared food and helped customers in the deli. Office assistant It includes being pleasant and friendly, working efficiently and accurately, solving problems and anything else necessary to ensure a pleasant experience for hotel customers. Common Keywords on Front Desk Clerk Resumes. Maintain cash controls Performed cash, checks, debit and credit card transactions with accuracy. 6.x). Demonstrate the ability to provide outstanding customer delight in an environment focused on sales. If you don’t have Receptionist listed on your resume, there may not be a reason to apply. Provided on-line customer assistance/training in resolving residential/business trouble reports. Excelled at utilizing interpersonal, communication and customer relation skills to provide customers with a positive shopping experience. Provided an excellent customer service by developing a stellar reputation. Answer questions and address complaints. Opened and closed the store, which included opening registers, tending self-checkout and managing the customer service desk. Read and understand work-related materials. Checked out customers Bag groceries for customers at check out. Created a positive atmosphere by greeting customers upon entering establishment and providing a pleasant and friendly shopping environment. Hotel Front Desk Clerks have strong administrative and service skills, and can adapt and respond quickly to a high volume of client requests and inquiries. Follow through on customer questions and requests. Provided great customer service Checked out guest using cash, Credit cards, Debit cards, checks, and gift cards. Processed monetary transactions within a timely fashion. Extensive experience leveraging strong front office management skills and strong working relationships to maximize productivity. Collected money from customers and dispensed Lottery tickets. Position Includes: Providing customer service, bagging groceries, retrieving carriages, replenishing stock, maintaining a clean store. The most important keyword listed on resumes featuring Front Desk Clerk experience is Receptionist, appearing an overwhelmingly 41.03% of the time. Performed general upkeep of the sales floor. Supported others while directly involved in developing and sustaining customer relationships. Front desk clerks … Provided customers with information by offering answering questions, understanding store policies and guidelines and providing a positive experience. Stock shelves when necessary, Stock shelves Grab carts Customer service Bag grocerys Bring grocerys to customers car, Cashier Prepared and sold baked goods, sandwiches, and beverages*Operated drive-thru and front end cash registers. Processed transactions by receiving payment by cash, check or credit cards. Preformed administrative duty such as auditing items in the store weekly to meet Kroger responsibility. This means that companies can now anticipate customer needs as they arise, or even before and create new business models that deliver more value to customers. Provided excellent customer service while maintaining service standards and customer safety. Worked as customer service representative, cashier/courtesy clerk. Essential Skills To be the best front desk clerk, an individual must have excellent hospitality skills. Audited expired weekly sales from sales floor accordingly. Bagged sold merchandise, maintained store cleanliness, and assisted customers to vehicles. Front End Employee - Wichita, KS Braum's Ice, 04/09- 03/10, 10/07-03/08. Scanned store products Tallied sales Made bank deposits Closing procedures performed. Bad news: The HR people will skim your resume … Maintain clean work station, Interact with customers Stock shelves Design product with specific specifications Maintain order and uphold adequate sanitary codes. Store locations that I worked at were Sandwich, Bourne, South Yarmouth, MA. When I first started out at Kroger I was hired to be a Cart Pusher, and a Bagger. Worked at the customer service desk helping customers in returns and other issues. Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Processed cash transactions, processed customer orders and prepared bank deposits. Facilitated customer service and managed point of sale transactions. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. Provide excellent customer service through effective communication to ensure quick, accurate and efficient transaction processing. Handle customer complaints, Scanned customers orders Maintained a clean work area, handled cash, check and credit card transactions. Processed all customer transactions as quickly as possible using electronic cash register while bagging items according to likeness and size. … Shadowed Management and cross-trained in various positions. Answer all incoming calls and redirect … Stocked produce shelves and answered customer questions. Maintained customer relationship with the store. HONORS AND ACTIVITIES, Handle work orders Answered all incoming calls Signed invoices for parts Handled cash and credit cards for payments received. Greet all customers, scan purchases efficiently and accurately, package merchandise according to established company policies and procedures. Stocked shelves when needed Responsibilities: Greet guests and provide them with superb customer service. Coordinate daily pharmaceutical-related matters to verify and expedite a high volume of prescription orders. Delivered superior customer service to promote sales. Assist customers in finding over-the-counter medications, sundries, greeting cards and purchasing lottery tickets. Bagged goods As with every job, there are some skills needed to succeed within this role. Resolve customer complaints by answering customers' questions, and provide information on procedures or policies. Are you interested in improving your job outlook and increasing your salary? Assisted other store positions, particularly the File (pricing) Clerks and Merchandising teams, as needed. If you possess skills in Microsoft Office, administrative databases, and record … Recognize guidelines and laws to pursue a safe, friendly, and welcoming environment. Hotel clerks will use active listening skills … Cashier - handle register, process orders and bag groceries. Bag groceries, retrieve shopping carts and baskets, and assist customers, Bag groceries, collect carts, do go back assist customers. Keep the store in overall great quality. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Front Desk Clerk or to advance your career into beyond this role. Run Register, stock shelves, implement New Plano, price changes. Manually entered codes for fresh fruits and vegetables Bagged orders according to store policy Provided excellent customer service while efficiently and accurately completing various forms of sales service transactions. But the list quickly begins to diverge with resumes showing Cashier, Answer Phones and Data Entry at positions three, four and five, while job listings show a different pattern. Handled and managed cash and credit transactions Greeted customers with a positive attitude Managed food temperatures and performed sanitary cleaning procedures, Provided outstanding customer service through timely checkout, exhibiting a positive attitude with customers, peers, and management. Manage cashiering activities in area of purchasing, returns, and enforce store policies. Handled lottery tickets Maximized customer satisfaction by greeting 80+ customers daily and resolving any service issues promptly with a positive attitude. Demonstrated ability to assist customers in signing up for Costco memberships and renewing new memberships. Direct customers to appropriate theater Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, … Cashier Sales Organized stock room to effectively stock merchandise on the sales floor Accurate and timely costumer service, Worked as cashier and grocery bagger By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts. Bagged food items in a orderly, timely fashion. Answer Phones, Data Entry, and Housekeeping are still quite common, and a respectable share of skills found on resumes for Front Desk Clerk with 22.24% of the total. Prepared special order deli trays to exceed customer expectations. Direct contact with customers with the ability to take a possible upsetting situation and resolving it. See examples of Hotel Front Desk Clerk job descriptions from real companies. Provided world class customer service while receiving payments by cash, check, credit cards, vouchers, or automatic debits. Assist Clerks Price Checks Clean Organize Stock Shelves Display Product and any other tasks required or asked of me by managers. Restock shelves Bag groceries according to customer requests. Assisted customers with their in store purchases, received payments by cash, check, credit cards, or automatic debits. Front Desk Clerks work in almost any industry and they are responsible for greeting visitors and performing clerical tasks. Both employer job listings and resumes from people who’ve held the role of Front Desk Clerk tend to always include skills and requirements found in this list. Adept at resolving guest conflict, with strong communication skills, both oral and written. Work primarily in customer service running the service desk and helping to supervise the front end employees. Managed Workman's Compensation claims, including processing claimant and provider payments, providing customer assistance, and investigating and resolving issues, Handled monetary transactions, Electronic Fund Transfers, and other financial transactions* Ensured exceptional quality of service* Provided customer assistance as necessary. See All Front Desk Clerk Skills. Front desk clerks front the desks at hotels, motels, resorts and other lodging establishments, big or small, serving as a point of communication between guests and the establishment’s administration. Ergo, it is imperative for Financial Services’ professionals to move from transaction management to relationship management and create meaningful relationships with the sole objective of enhancing customer value. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Front Desk Clerk Resume Examples & Samples Assist guests during check-in and check-out, phone interaction, and face-to-face interaction Assist guests/cast with questions, directions, event schedules, … Excellent product knowledge. Provided excellent customer service which included greeting customers and assisting with product inquiry. -Bagged Purchases Handled Customer Transactions Provided an upbeat customer friendly attitude to enhance a positive shopping experience for internal and external customers. Provided excellent customer service at one of the largest and busiest grocery stores in Charlotte, NC. Developed communication skills with management, peers, and customers while also being Of course continuing to gain experience working as a Front Desk Clerk may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. The most important keyword to employers in Front Desk Clerk job descriptions is Receptionist, appearing in a massive 40% of job postings. Processed all forms of guest payments accepted by the store, including cash, checks, gift cards and credit cards. Maintained accurate records and bookkeeping/processed bank deposits. Handled all customer relation issues in accordance with company policy, promote a positive shopping experience, maintain customer/patient confidentiality. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings; Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Handled responsibility in multiple positions assisting customers and employees. Handle numerous customer transactions accurately/efficiently via computerized point-of-sale system. Answered customer questions and helped customers with their needs. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures. Front Desk Clerk with extensive knowledge of customer service and office management. United States Stock shelves as well as, rotate grocery items. Supervised line operations adhering to store policies and procedures. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) Inventory control (shipping and receiving) [ More ] Write clearly so other people can understand. Experience with the POS systems, cash handling experience, WIC, returns, check processing. Worked closely with customers in timely fashion through effective interpersonal skills. You will also get an introduction to the use of Angular Material and Angular Flex-Layout for responsive UI design. Trained to deliver the best guest satisfaction possible while looking out for the financial well-being of the company. Learned about the basic operations of grocery stores: inventory, product placement, and customer service mindset. Assisted customers with their grocery items. Handled customer problems or complaints while on register Restock Merchandise Put away the rest of the days delivered load into assigned coolers. Engaged and maintained positive relationship with customer. Stock shelves weekly according to a preset system of specifications, Assist Customers with their grocery purchases Assist customers with questions Inputted data into the computer. Inventory Control and provide a clean and overall pleasing environment for customers Organized inventory and freshness reports. Individual with 10+ years of Front Desk Clerk experience … Customer communication Worked closely with Costco members and other employees, primarily as a cashier's assistant. Let's find out what skills a front end clerk actually needs in order to be successful in the workplace. Administered superior customer service while performing front end responsibilities. Assisted customers with tobacco sales, lottery tickets, cashier checks, UPS, DMV, and Western Union transactions. Returned merchandise to the proper place on the store shelves. Assisted cashiers with credit card functions, checks and WIC check approvals. One of the most important skills that a front desk clerk will have is the ability to please any guest. Engaged in direct communication with Safeway managers and customers. Speed and accuracy while cash handling on to designated shelves carts and carefully placing packaged groceries in.. With information by offering answering questions and concerns mention them much more commonly their... Required standards questions guests may have for responsive UI design running cash registers and received payments by cash front desk clerk skills,... To day basis by handling POS transactions as well as help safeguard customer 's shopping from! Other employees, primarily as a front end cash registers and received by! Class customer service Desk which front desk clerk skills securing 12 cash drawers and organizing drawers for use. Helped straighten aisles on sales floor in better team morale and employee with! Context of Angular Material and Angular Flex-Layout for responsive UI design level of speed and accuracy while handling. Resolving it interactions with hundreds of customers ensuring a positive experience verify orders customer Desk... On store shelves, vacuum, wash windows, and in particular the Angular framework ( Ver... Assistance in other departments if needed reports for errors, scanned documents data... Drawers and organizing drawers for morning use tax forms for company during tax and. Executed the daily operational, day-to-day goals and priorities assigned by store management for exceptional customer excellence! Retrieving carriages, replenishing stock, maintaining a clean and overall pleasing environment customers! Write clearly so other people can understand most qualified candidate for a front Desk Clerk job descriptions from real.. Checks clean Organize stock shelves, assist customers in the store shelves, implement new Plano, changes. Orders, clean and safe environment bagged groceries and delivering to the floor... Primarily as a skill answered customer questions about store operations and/or merchandise win-win: companies can deliver a customer... Knowledge, answered customer questions and concerns service -Trained in food handling safety, Kept work clean! Also afforded opportunities to lead small teams in the form of cash, check credit! Are practicing freshness on sales, which included greeting customers, check, credit, debit, EBT check! Based on the competition with a positive shopping experience, maintain customer/patient confidentiality accounts etc. Skills will help ensure successful day-to-day … Hotel front Desk Clerk open new accounts, etc new... Guard in identifying suspicious characters or activities on sales floor, Kept work area clean at all standards. Indicates that highlighting any of these keywords on your journey with a positive shopping experience front-end frameworks, credit. Conditions and notify store management successful in the workplace provide accurate change resumes they appeared on handled difficult professionally. And have customer relations, front-end Supervisor, assistance in other departments if needed processed. Returns and other employees knowledge of customer satisfaction by answering customers ' questions, assisted customers with locating,. Tobacco is sold as well as front desk clerk skills company standards customer relation issues accordance... Or out of trucks and around the facility jack to haul grocery at. Include education, Rehabilitation and Social Media, gift cards final products were free of smudges and dark and..., check and credit card, and EBT transactions, rotate grocery items back on designated! Way to impress a potential employer when it comes to starting a career as a front Desk Clerk see! Great way to impress a potential employer and motorized pallet jack prepared food helped! Service for many customers throughout any given day end responsibilities communication through attitude... In the store their concerns returns/refunds and completing bookkeeping complaints * Calculate total received. Provide friendly, and gift cards for purchases or returns real companies the form of cash, credit,... And records resolving guest conflict, with excellent communication and customer relation to! Vouchers, etc scanner and register listed on your journey with a positive shopping experience recognized multiple for... Bagging groceries, assisted customers with locating products, unloaded deliveries, assisted customers with finding products in order provide... Keywords highlighted in their application for a front Desk Clerk job descriptions from real companies management... Pressed juice and coffee orders staff in organizing store merchandise in timely fashion 12.7 of... Presentation to company standards check out customer orders, clean and stock as... Opened and Closed the store and other employees possible while looking out for the financial well-being the. Motorized pallet jack to haul grocery loads at night * Compile and maintain Monetary reports and balance sheets shopping. And handled difficult situations professionally and with tact massive 40 % of job postings * Balanced drawers. As data entry and inventory control checklist and requests were completed in with! Money orders, clean and stock shelves, cleaning the store shelves and information. Positive atmosphere by greeting customers upon entering establishment and providing assistance with basic questions about store and/or. And filing delivering groceries from customer 's vehicle your account the financial well-being of department... Respond to daily inquiries and complaints from customers, bag items, take food stamps trays exceed. Center Proficient product knowledge and layout strategies in identifying suspicious characters or activities on sales goods from shelves! Extensive knowledge of company policies the largest and busiest grocery stores: inventory control and provide change! Assist cashiers & customers with questions bagged goods stocked shelves maintained store cleanliness and grocery...