Simply fill out a warranty service request, through the link below, and we'll take care of the rest. I went to open one of the mini blinds in one of the bedrooms and the little stick fell out. My loan application was set up as an FHA, despite asking for a conventional loan. We are also happy to hear our team has addressed your warranty items. It's not square, the bottom is rubbing and the top is out maybe half inch in the top. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. There are many places where the trim doesn't meet -- wasn't mitered properly. They want to have a meeting with me & the wife to discuss it. All the things that you need are here. I now realize why they have stalled -- in Or, you must file a complaint within 1 year of occupancy. The whole process went smoothly and we were in our new home in less than thirty days! License No. Call: (386) 388 . But since he was busy, some other representative took over. Hi Sai, we appreciate you taking the time to leave us with your feedback. He also helped me with understanding the property values in the area because I had sticker shock there to begin with, with the cost of the homes in the area. Not necessarily extending the 90-day build process, but looking at if a homes not ready to be closed on pushing closing. We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. And then the rep called back and double-checked with me that I got what I needed. This is a brand-new house, so they should replace the board. If you are buying in California, you get solar included! Incentives and seller contributions may require the use of certain independent lenders or title companies. About two years ago, I visited LGI's office and learned about LGI and their homes. Hi Jennifer, we are happy to hear you were able to move into your LGI home at a time that worked best for you and your family. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. I have talked with several neighbors and no one I talked with is having this problem. Phone: [protected] All your priorities before kind of evaporate, and you got new priorities. They just would not budge after that. Our continued improvement is dependent on your feedback. In the 11th month, we had to call him several times to schedule the walk-through -- LGI never contacted us about the walk through. It has such a bad slope that the newly laid grass kept slipping Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. He also threatened to cancel my contract because he didn't like that I said that I was frustrated whenever he lied to me. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. Without her we would not have been able to complete the transaction on schedule.Even after the fact Carrie reached out via phone and email to see if there was anything she could answer for us. LGI told us that it was gonna be about a six-month turnaround. Square footages are approximate and may vary in construction. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. There were a few other things that were missing. When my wife and I first spoke with Francois about seeing a property and he explained how things work we were both thinking "this is too good to be true". CompleteHome is LGI Homes trademark home design. My estimated closing date was changed THREE times. All of that went well. In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. Here are 8 tips for writing great reviews. Martha Rose, Broker. Service will be completed, and you can return to loving life in your new home. This company uses cheap labor and even cheaper products to build over priced houses. Thank you for choosing LGI Homes, we hope you continue to enjoy your new home for years to come. I wanted to match it as close as I could get it for the bedroom. Brand new house doesn't looks like brand new with construction manager being rude. The way they made me make sure I was paid off of this thing so that it wouldn't be a problem to make my house, my mortgage payment was very smart because that also took away a lot of stress in my life. I have issues with the drywall, paint, doors, bathtubs, plumbing, everything to just to name a few. I'm one of only two people that live in the community. Rich was able to get the electrician out here the next morning and they fixed the problem right away. It took us a little bit longer to get here, but those who were patient get the greater things in life. After that, The deal seemed to go downhill. We are happy to hear that overall you had a good experience. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. No one has reached out or assisted with trying to resolve this issue. Please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. So in fact, they paid all but $1,000 of the closing cost. I'm glad it took as long as it did because we actually got ourselves more financially stable for the house. All Rights Reserved. rosann.[protected]@gmail.com. I thought the cost was out of my range and he assured me that it wasn't. We are happy to be able to help new homeowners like you achieve the dream of homeownership. When purchasing an Extended Warranty, we will collect the following personal information: Your name, address, telephone number, email address and information about the HVAC equipment under the Warranty, including its manufacturer, model number and serial number. It goes against our guidelines to offer incentives for reviews. Here are some key takeaways from my homebuying experience: 1. He was more concerned that our needs were being met from what we wanted in our list - if everything checked the boxes. I didn't want it on a main corner of a main street. And the representative was patient and he understood my skepticism. It's my boys bedroom. He told me all the issues that we might have up ahead. Because I have to give two months notice to my apartment. So I told him my situation, I have to give them two months notice, so make sure. On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. And the community is super quiet. Other planks have obvious blemishes that should have kept them from being used at all. Thanks, Marty Piepoli. What can I do? And the advice the representative gave was, Just don't move. LGI Homes Congratulations on your new home! Today, the cabinet company came and put the missing crown molding on all the cabinets. Hi Joshua, we appreciate your feedback about the homebuying process with LGI Homes. (This was on Tuesday) I'm sorry, This is not acceptable. Do not expect LGI homes to do any warranty work if you buy a home from them! On the back of the house, there are no rain Deflectors on the roof above the air conditioner or back door. He barely said a word to us & even said better homes were at Beacon Lake. Hi Josh, we are disappointed to hear your feedback. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. Water was leaking out of the hallway light fixture. The service extends well beyond your initial home purchase, to those special years living in your LGI home. The building manager, Thomas, already told me that there will be few creaks until the house settles down over a few months. I wanted to take back my ernest money and they wont give it back. So, I said that's not gonna work. I was trying to screw it, but it wouldn't go in. It prides itself on expert craftsmanship and using high-quality materials to create a safe, comfortable and durable home that will last for the long term. Rutherford West - 1568 Nature View Loop, Driftwood, TX 78619 Advertised sample monthly payments are based on principal and interest only. If under warranty please let me know. LGI Homes responded: Hi Mudita, We are concerned by your review, as this is not the typical experience with LGI Homes. This luxury upgrade features all of the amenities of the CompleteHome package plus: These extra touches add more value to your house and enhance the features of your new home. Yes, I got upset, and they set me up with any other sales agent. LGI Homes is known for its high-quality construction, expert sales teams and quick qualification process. Hi Mildred, thank you for choosing LGI Homes for your first home purchase! Hi Crystal, we are disappointed to hear you are having issues with your home. Best case, it could have worked out, however unfortunately, my sale condo had some last minute hiccups and it didn't close until August 6th, one week late. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. Items found prior to settlement we found are still not fixed. Hi Derek, thank you for taking the time to leave a review! Some of the other builders don't include a garage motor, the front lights by the garage, and mailboxes. Should I just back out? My friend said, Don't back out. The texture in the wall looks so bad in so many places. I filled out the contact form, and someone reached out. Regarding your client, as long as the customer is new to LGI Homes and has not previously visited one of our communities or directly contacted us, such as by calling or submitting an online, email, or other type of inquiry, then you may be entitled to the current selling office commission. Please call me, we need to get the media involved as well. Reached out to LGI about builder defect relating to lack of ventilation which has caused molding. We would recommend LGI to everyone. Hi Marty, we have sent your information to our management team to address your items and work to find solutions. Please feel free to file a warranty claim for the problems you've found regarding the painting. Please reply back. I've had about seven. Like most home builders and lenders, LGI typically requires a credit score of 620 or higher to qualify for financing. Water damage, If under warranty please let me know. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. Submit a complaint and get your issue resolved. She kept us focused and on track even after some hiccups in our loan process and my wife and I started to have our doubts. Rosann Boyett Garcia It was very stressful for me mainly because the closing date was not confirmed until two days before. Nothing on our website should be construed as legal, accounting or tax advice. Thank you. I called the customer service manager, Dee, about it and sent her a picture. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Our job is to make sure the covered services are delivered promptly and to your complete satisfaction. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. We are happy to hear you had a great experience with our team. ConsumerAffairs is not a government agency. Builder (LGI Homes) will not refund $5000 security deposit, Pats of outside wall top area breaking off, false advertisement, lies, deceits, poor customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Customer service doesn't stop when we hand you your keys! Square footages are approximate and may vary in construction. We are elated to hear about your homebuying experience with our team. Each day, the damage spreads further as the floor boards continue to crack and fall apart. LGI assured us that it was move-in ready but there was no internet connectivity set us as promised (and likely none for several weeks if not months, inexcusable in this day and age) -- their "hand-picked" internet provider (who routinely gets one-star reviews) won't provide any straight answers as to why there's such a long delay. And there was no water boiler. Its location on this page may change next time you visit. There were still some things not done. Copyright 2023 LGI Homes, Inc. All Rights Reserved. Bought home in October 2015, left for deployment right after. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Click the button below to start your journey today! Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". Fencing is not under warranty. Read full review of LGI Homes and 1 comment, I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, Slab split from wall to wall. I offered to increase my deposit, pay them a penalty etc etc but to no avail. I asked them to wait just a few days but they wouldn't listen. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. So that was a pain, because we had to reschedule our movers. We were told the yard should be flat. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. As the process kept going on, like the construction, the communication went down a lot. I liked the way it was designed. The thermostat is and has been set on 90 for two days. So, I gave my two months notice at the apartment. Find your next home in Palm Coast by LGI Homes, located in Palm Coast, FL. And like Nahon, he and his partner, Kyle Miller, can't get LGI's warranty to kick in. Explore Our Premier Locations We would absolutely never buy an LGI home again or recommend anyone else to this builder. My friend and I used to drive out from South Charlotte to Troutman to look at the house, whats going on, look any defects. And even now, he's still in contact. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping or decorator items and furniture which are not available for purchase even upon additional payment. Overall, I am very happy with my LGI home. If you would like our construction team to address any items within your home, please submit a warranty claim to our team via the online warranty portal. Hi Regina, we are disappointed to hear you had a less-than-exceptional experience with your home and our team. Small chunks of the outside wall above the first level roof area coming off. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. We're just getting a few of the little things corrected but it's going okay. When I got home my son pointed out that the school district goes to Davenport. We had toured an LGI community in Brighton, and decided to look at the one in Frederick. We are sorry that we were unable to find the right home for you at this time. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. Erik did not call, and no one has come by. Copyright 2022 Consumers Unified LLC. We appreciate your patience and we thank you for choosing LGI Homes. Desired outcome: Please go through. And he gave me a keychain and pen, and he left. Each time, the LGI employee in charge of warranty work, Mr. Russell, told us that it would all be taken care of in the 11 month walk through and warranty work. And in the beginning, when I asked him, Are we sure we're gonna close on October 27? As stated in section 5 of the purchase agreement that you signed, your earnest money is refundable if you are unable to obtain financing for your home. BC721730. 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