They claim the $700.00 is money that was already spent to secure travel details. Coronavirus Tour Cancellations Spark Refund Lawsuit (1) . I struggled to pay for this trip and now after paying for travel insurance also they are denying full refund. Trip delay coverage this absurdity not previously announced Want class action news sent to your inbox? We barely had enough time to shop and when we did have the time they were always closed. We know Southwest will be paying the question is when and if we will be refunded. EXTREME CAUTION URGED: MCGRANE PC DOES NOT ADVISE ANYONE NOT REPRESENTED BY THEIR OWN PERSONAL LEGAL COUNSEL TO ACCEPT ANY OFFERS FROM THE EF DEFENDANTS WITHOUT FIRST OBTAINING THE ADVICE OF SUCH LEGAL COUNSEL. This plan includes Trip Cancellation coverage. We asked to leave to home too. With Genesis and Atomic blocks, you can build beautiful, powerful websites in minutes with our robust theme framework and professionally-designed sections and layouts. and subject matter experts who understand Please note that at this point, theres nothing you need to do to join the lawsuit. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. Read our Newswire Disclaimer. A few days later, EF responded to an earlier complaint submitted by the plaintiff to the Arizona Office of the Attorney General in which the defendants allegedly offered the plaintiff a partial cash refund of $1,000 less than what she paid for her childs tour. To purchase this plan, please call 800-665-5364 to speak with one of our Traveler Support Specialists. Risk-Free Enrollment Period Background checks take place through a secure process that is meant to specifically identify individuals who could present a risk to student travelers while on tour. If the group does not travel on the original tour, travel on a revised tour, or receive a Future Travel Voucher, standard cancellation fees will apply. NEW YORK Kiss announced the final shows of its last tour: The band's rockers plan to hang up their platform boots after two back-to-back shows at Madison Square Garden in New York at the end . Plus you have more than two years to explore your possibilities. v. EF Institute for Cultural Exchange, Inc., et. EF's Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. Were covering: Only the EF Go Ahead Tours allow alcohol for adult travelers. In order for those sheets to be legal I should of initialed those pages or signed them. Have had 2 separate travel experiences with EF. Hands-on experiences and collaborations with experts in the field. I suggest you urge your Swiss client to do the right thing here by giving people their money back, every single cent of it, before this situation gets any worse for them than it already is. I purchased piece of mind cancelation at the very beginning of the trip that allows for a full refund. Pursuant toCalifornia Rules of Professional Conduct, Rule 7.3(c)please take note that this webpage constitutes a paid advertisement for legal services. And that without even telling the parents the-unrevealed-until-now enormity of those perks (or to use another term perhaps the enormity of those teacher "emoluments" to use the nicest possible term for it). I booked a trip with our homeschool "trip club" to do EF's Great Britain tour with a 2 day extension to Paris. UPDATE ON EF CASES AS OF 3:30 PM PDST MARCH 30, 2020, On Friday, March 27, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. There was a fellow passenger who had caused a few problems earlier in the trip and later on the trip, threatened me on the bus (literally cornered me in the back seat) and nothing was done. A situation completely out of the control of myself and other families. This is a class action lawsuit for monetary and equitable relief arising out of Defendants' . Presently she is trying to get refunds for trip because of the imposed restrictions that cannot be met. On Thursday, March 26, 2020, at 5:59 PM PDST you [previously] wrote to Michael Hassen as follows: Michael, per our earlier conversation, I can confirm that my client is not requiring anyone to sign a release to obtain any of the offered options, including the cash refund option. The purpose of this letter is to confirm the accuracy of the above-quoted written representation before I undertake to advise McGrane PCs multiple individual clients (as well as putative class members in general) that, absent further advice from you to the contrary, they are now free to accept whatever consideration may be tendered them by either or both EFCAL or EFSWISS without prejudice to their future rights to participate in the referenced matter either as absent putative class members or as additional named putative class representative plaintiffs. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. They insist on keeping $500 per person! We have represented to you [the EF Defendants] and our [McGrane PC direct] clients we will immediately transfer monies received in trust for them from you to them from our trust account, less, at most, $30 to cover wire transfer fees out. Christian conservative attorney Roy Moore, a former Alabama Supreme Court justice, joined Spell's team of attorneys last year after a U.S. district judge dismissed his lawsuit in Baton Rouge . I was super excited to go experience 6 countries however from day one everything seemed to go wrong. Flights had been re-booked. UPDATE ON EF CASES AS OF 2:00 PM PDST OCTOBER 23, 2020. Travelers must pay in full or enroll in our Automatic Payment Plan at the time of program enrollment and must remain either paid in full or enrolled in our Automatic Payment Plan and in good financial standing at the time of cancellation to remain eligible. Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. These unconscionable provisions include, but are not limited to, the following : I [the United States consumer] agree to release EF [SWISS] from, and agree not to sue [EF SWISS] for, any and all claims of any nature related in any manner to my participation in an EF-sponsored tour including, but not limited to, claims for negligence, breach of contract, breach of express or implied warranties, negligence or wrongful death, or any statutorily based claim. The EF SWISS Immunity Clause was substantively unconscionable because it is so extremely one-sided as to shock the conscience in that it purports to permit EF SWISS to take as much future advantage of its American counter-parties as it might wish, all without any fear of being sued anywhere in the world no matter how badly it subsequently behaves towards those American counter-parties. Call us: Teachers and Group Leaders 800-637-8222 Students and Parents 800-665-5364 Careers at EF View Opportunities When I called about a refund for the extension being taken off I was told by customer service "They make the cost even out." As a working class family that was attempting to give our child a wonder experience, I am outraged that a company would gain such a profit off of a cancellation! Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. We did not have enough free time (which we were promised). You can find further details of the policy, coverage limits, and exclusions here. The Global Travel Protection plan includes insured components that are underwritten by US Fire Insurance Company and cancellation fee waivers provided by EF Educational Tours. Why am I being charged a total of $550 in cancellation fees? (EF SWISS Immunity Clause). On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds be offered than does California consumer protection law. Still capitalizing from us by refusing to refund the total amount. These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. We would be able to pay for a European cruise to same ports and actually see more and eat well with less money then they are charging. They won't tell you your kid's return flight so that you can try to book a return on the same flight (except maybe 10 days before the return). They know they are being dishonest and scamming these kids and their families. This will not work for many reasons, first I we are most likely moving. Coverage for baggage in cases of theft or delay. EF Educational Tours Call 800-665-5364 to enroll. I could honestly go on for 10 pages about the terrible food and the fact that you will only be given warm milk, cereal, coffee and last night's rolls for breakfast every day! There were no medical facilities available on this resort, and it was necessary to have my son medically evacuated back to the states to receive treatment. Hence the lawsuit (in CA 2020, look it up). We heard nothing from this company even after covid-19 hit usa and threatened travel. EF Gap Year Call 800-726-9746 to enroll. I will not let this go if need be I will take them to court and sue there asses. She signed up October 1 and we had to cancel Oct 14 due to conflicts with my work schedule. al. I was so angry but nothing was done about it. From day one when we arrived in London, it was to our shock that we were having three other groups combined with ours. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. Especially during a pandemic where these things change constantly. The Emergency Service & Support Team is made up of highly trained, dedicated EF staff based in our Boston, Denver, and Austin offices who are equipped to solve problems and answer questions that may come up, even outside of regular business hours. Has anybody seen anyone of color working in their offices? Then, you can't get through on the phone. Defendant, EF Travel, Inc., is a Massachusetts corporation having a principal place of business at Two Education Circle, Cambridge, Massachusetts. By using this website you agree to our Cookies Policy. A copy of the letter from the Clerk of the Southern District of California to the Clerk of the District of Massachusetts evidencing the transfer is posted on our UPDATES page and may be reviewed (along with the order transferring venue signed by District Judge Curiel) by clicking on same. The first was in 2018. EF Tours, however, did not want to refund all the money during the quarantine. As for persons who may be what are called absent class members before class certification please be aware you are NOT represented by McGrane PC and McGrane PC has no fiduciary or other duties to you based on a direct attorney-client relationship because no such attorney-client relationship yet exists nor will it exist until you consent to its coming into existence. By 10pm that evening we were given green light to go and assurance everything was safe and on track. Ms. Alaina Kommer from Grant High School does only think about herself and her travelling experience. "Russia is at war with Ukraine, the UK is prioritizing Ukraine visas over every other VISA on humanitarian grounds. We were told we would receive a check from Ef Tours in 2 to 4 weeks for approx. Trip Cancellation coverage Then, a parent called because we hadn't heard anything about travel plans and found out about some significant COVID restrictions that were not disclosed to the group. Future Travel Vouchers are transferrable at the face value of the voucher to members of the travelers immediate family or school community. EF tours do not want to speak to me to accommodate my child's travel to join the EU trip after taking $6000 from me Background checks on adult travelers Unfortunately, I had to cancel his trip because my son switched schools and his old school district could not take a non student out of the country. 2022 . ", Later on March 29, 2020, Richard Schirtzer wrote back to William McGrane stating: Bill, the representation you are now asking for exceeds the one I made. Said she would pay for it herself as the total cost for her to go alone would be enough to take my entire family on a nice vacation. That's all fine and dandy, but we signed up for THIS July. My daughter wanted to go with members of her class on this great trip with EF tours. opens a world of possibilities. release my refund and return $500 cancelation fee. For over 55 years, weve dedicated ourselves to one global mission: Opening the World Through Education. 321. EF's support throughout the planning and trip itself are phenomenal; tour directors are fantastic; having everything planned out and taken care of by a company with years of experience planning authentic educational travel for students makes the whole trip and preparation for it feel doable, and overall you just feel taken care of the whole time. Over every other VISA on humanitarian grounds Ukraine visas over every other VISA on humanitarian grounds that allows a... 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