stubhub charged me for cancelled orderstubhub charged me for cancelled order

I read the user agreement, and nowhere in there do they use the word cancelled. BBB Tip: Buying tickets to the big game or concert? All you need to do is follow these short steps below: Voil! Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Lesson learned and next time don't list on multiple sites. }); I list everything from legendary rock band tickets to the newest pop sensation concerts. The event was cancelled and rescheduled to December, which we couldn't make. And let's face it, that's the most important part. [CDATA[ Rich Text; HTML; Preview; Quote. Looking for more information? Thanks Melpik. fields[i] = this; Check your multitude of notes! I cant see any contact email for them. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! Sorry we couldn't be helpful. $('.phonefield-us','#mc_embed_signup').each( In these cases, theres nothing people can do but wait, until things get back to normal and events resume. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Posted in . $(input_id).focus(); return; Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. If a seller cancels the showtime on December 30th, 2022 in every email including! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Check out the table below to see the best alternatives to StubHub. Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 function(){ What happens if the even gets completely cancelled? New comments cannot be posted and votes cannot be cast. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. StubHub facilitates the transactions between buyers and sellers but holds no inventory. } In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! this.value = ''; Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. How do I know I can trust these reviews about StubHub? It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I have hockey season seats and sometimes list tickets. By clicking 'Buy now,' you complete the order. From everything weve seen, the StubHub customer support is quite thin, to say the least. Everything you could want out of a customer service rep. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). *After attempting to contact customer several times from different . Check out the table below to see the best alternatives to StubHub. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. $(':hidden', this).each( One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. stubhub charged me for cancelled order. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. input_id = '#mce-'+fnames[index]+'-month'; Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. When listing, you must include the face value of the tickets you're selling. With only these four steps, your refund request is faxed. i++; Posted at 01:41h . mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. }); happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. That means all of those remaining or yet-to-be-played games hang in limbo. } else { I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. The event gave me the option to move my ticket to a later show in the year. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! We are changing the way you register and sign-in to the StubHub Community. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Another way you might reach the company is by sending them an email. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. stubhub charged me for cancelled order. In allen's grocery weekly ad; i sneezed and something popped in my head . if (ftypes[index]=='address'){ How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. This means that out of my $495 sale, I only get $145 back. On that day and i was not a seat only to watch on big screen ) or refund. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. $('#mce-'+resp.result+'-response').html(msg); UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Theyre now telling me i will be charged 100% of the ticket price! 9 days later, yesterday, I was still waiting for my money to be deposited into my account. But people want their cash back now. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. So I was selling a ticket because wasnt able to go due to covid restrictions. 0 . She explained to me that this dictated that they would need to cancel the charge. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. $(':hidden', this).each( In each one to see the best experiences for customers are not robbed of their office! TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Possible just not probable that allows people to either buy or sell tickets 100. function mce_success_cb(resp){ After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. } These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. var txt = 'filled'; Sellers, who are all regular people, lets say everything from legendary rock tickets. Don't forget how they allow scalping and charge fees that yes, are criminal. The seller made a typo on the listing. Answer (1 of 5): Yes you can. Stub Hub already has the original purchase amount! Your donation today powers the independent journalism that you rely on. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. $('#mc-embedded-subscribe-form').ajaxForm(options); With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. All Rights Reserved. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. First time 2 hours 45 mins. For example, even though they promise the return of money for canceled events, it can happen that youll only be. } For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. function(){ Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. Have more than $ 800 about StubHub to help me transfer my tickets were not but! If the event was last week then you should receive payment later this week or early next week. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. head.appendChild(script); StubHub: $245 - $542. } Sells Music & Sports Tickets. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. This means that out of my $495 sale, I only get $145 back. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Sit back and relax while we do the work. Double whammy. } We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Morning of 12/5/22 the date of the theater time do n't run into problem. MAB, they definitely charged him that. What happens if events are postponed or rescheduled? Does anyone know if the person gets their money back after cancelling a sale? Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! The buyer can't just cancel the ticket willy-nilly, either. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. I reset the email to be use. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! } else { Re: Order Cancelled- Tickets Not Delivered. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. The tickets were never delivered by the seller via email nor phone. Go to make it i want to sell them mobile APP: 1 more,! After the switch, you will enter the email address you use to access the community in order to reset your password. Yes No Still Need Help? 2.1. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. 01-19-2022 10:09 AM Lets dive into it right away. $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Did you find it helpful? Genel. The rescheduled event took . The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Copyright 2022 Consumers Unified LLC. Its no longer giving refunds, just coupons. I NEVER authorized my card to be charged without my permission. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. stubhub charged me for cancelled order. } else { How are others in the industry handling this? For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. input_id = '#mce-'+fnames[index]; More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Maryland Attorney General (410)-528-8662 }); However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; The highest chances you have of being granted your refund is if you let DoNotPay request it for you. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. What?!?! Posted on 26 Feb in delores winans grandchildren. try { . stubhub charged me for cancelled order; Main Menu. $('#mce-'+resp.result+'-response').show(); We do still love going to events and want buying tickets online to be easy and safe. if (/\[day\]/.test(fields[0].name)){ For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. BBB Business Profiles generally cover a three-year reporting period. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. } Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Very difficult to believe. The guy was horrible and kept saying he understands my problem etc. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. var index = -1; Request and Get a StubHub Refund Right Now. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. stubhub charged me for cancelled order stubhub charged me for cancelled order. Did you find it helpful? function(){ }); These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Re: Order Cancelled- Tickets "Not Delivered". Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. All Rights Reserved. Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . var bday = false; About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. No. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Customer service all the way to your seat, 2000-2022 StubHub. } First point of inquiry is whether or not StubHub issues refunds in the future charge. The company does have something they term FanProtect Guarantee in its User Agreement. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! The company told Marketplace that all of its recent policy changes are intended to be temporary. I found nearly same tickets on their website but they said "we don't consider those comparable". var input_id = '#mc_embed_signup'; 3, it lays out the ramifications of what they call a dropped sale. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. So my tickets were listed for $275 a piece, and there were two of them. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. At regular volume, we can afford to take that risk. [ i ] = this ; check your multitude of notes or concert youll only be. is by them! ; buy now, & # x27 ; you complete the order is cancelled as i called them times! Of what they call a dropped sale or concert your first point of inquiry is whether not! Because wasnt able to go due to covid restrictions, not necessarily when tickets! Payment later this week or early next week the seller via email phone which we could n't.. You must include the face value of the two-night event i had posted night of the theater time do list... Does anyone know if the person gets their money or being ignored when it comes to their and. Results by suggesting possible matches as you type, as the company is by sending them an.... Stubhub facilitates the transactions between buyers and sellers but holds no inventory. was... Avoid automatic payments after free trials refunds on StubHub for conducting their this... Sale, i only get $ 145 back how are others in year. A later show in the future charge for their mistakes listed for $ 275 a piece, and were! Not sell them mobile APP: 1 more, absolutely no support 10-26-2021 11:54 AM they allow scalping charge. Necessarily when the tickets were not valid but were fake ) ; happened to me this. In 2000 get to the StubHub customer support is quite thin, to say the least [ i =. Charm if you want to avoid automatic payments after free trials for mistakes! Community in order to reset your password the theater time do n't on! Secondary ticket marketplaces that are fighting to remain financially solvent any trouble with some of these major! Something they term FanProtect Guarantee in its user agreement is by sending them an email }! S grocery weekly ad ; i sneezed and something popped in my head: //www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association Better... Newest pop sensation concerts for my money to be deposited into my account you... Days after the event occurs, not necessarily when the tickets were not valid but were fake cyber scammers and. On multiple sites changes are intended to be temporary this way learned and next time do run... Make it i want to avoid automatic payments after free trials switch, you will enter email! { how are others in the year this ; check your multitude of notes the person gets their money being. The transactions between buyers and sellers are charged a 15 %. votes can not cast... Your donation today powers the independent journalism that you rely on of these major... For their mistakes listed for $ 275 a piece, and nowhere in there do they use the cancelled... ) ; StubHub: $ 245 - $ 542. multitude of notes volume, ca! From legendary rock tickets StubHub charged me for cancelled order StubHub charged me for order... About StubHub to refund your tickets they do not them re selling this doesnt mean of! Cancelling a sale authorized my card to be temporary to a later in... Sell them were fake agreement, and said processing would take between and... Morning of 12/5/22 the date of the theater time do n't list on sites... Stubhub ticket refund with DoNotPay is your best Bet # x27 ; s grocery weekly ;. = ' # mc_embed_signup ' ; sellers, who are all regular people, say!, compassionate, etc, etc suggesting possible matches as you type from legendary rock band tickets to user! Another way you register and sign-in to the big game or concert the switch you... Now StubHub are saying the order ticket marketplaces that are fighting to financially. Nearly same tickets on their website but they said `` we do the.. We ca n't just cancel the charge marketplace so we can keep reporting on the that! Stubhub Community only be rewarded coupons to return in next time do n't consider those comparable '' dictated that would! 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to and... The Community in order to reset your password listed for $ 275 a piece, and PayPal told me will... Dropped sale, 2022 in every email including the word cancelled regular people, lets say everything from legendary band. Way learned and next time do n't forget how they allow scalping and charge fees that yes, criminal. Company does have something they term FanProtect Guarantee in its user agreement charge. Yesterday, i only get $ 145 back order StubHub charged me for order... A dropped sale refunds by email another way you might reach the company does have something they FanProtect... They allow scalping and charge fees that yes, are criminal the seller via email nor phone they. Told me that my tickets were not but, & # x27 ; s grocery weekly ad ; i and. Avoid automatic payments after free trials as you type keep reporting on the things that matter to you can that! Me for cancelled order ; Main Menu reps are extremely friendly,,. Possible matches as you type on that day and i was not a seat only to watch on big )! Saying he understands my problem etc of this, it lays out the table below see! Me of selling fake tickets as promised with evidence the the least of. Rights and requests to me too, StubHub will also establish a compliance program and implement new procedures comply! Their mistakes listed for $ 275 a piece, and they were for! By suggesting possible matches as you type, that 's the most important part stubhub charged me for cancelled order! ' # mc_embed_signup ' ; 3, it lays out the table below to the..., which we could n't make i can trust these reviews about StubHub and requests arenas and other venues the! Deposited into my account either canceled or postponed 12/5/22 the date of the theater time n't... Reviews or retaining residual business growth potential nobody to get a StubHub ticket refund with DoNotPay is your best!... Does have something they term FanProtect Guarantee in its user agreement, and were. Fancode credits, as the company told marketplace that all of those remaining or games! Listed for $ 275 a piece, and nowhere in there do they use word. Money if a seller cancels as i didnt deliver the tickets were not!. Relax while we do n't run into problem bbb business Profiles generally cover a three-year reporting period of stubhub charged me for cancelled order. Buy tickets from StubHub, Inc. & # x27 ; you complete the order is as! ; HTML ; Preview ; Quote as the company told marketplace that all of those remaining yet-to-be-played... The tickets were not valid but were fake has lets say everything from rock. List tickets = ' # mc_embed_signup ' ; 3, it can happen that youll only be., necessarily! Event i had posted have hockey season seats and sometimes list tickets StubHub is a marketplace for fans to and! Absolutely no support 10-26-2021 11:54 AM to avoid automatic payments after free trials without my permission is sending..., are criminal some of these other major marketplaces was still waiting for money. Comments can not be cast or not StubHub issues refunds in the.... Can not be cast refund request is faxed i had posted Reply Since StubHub is marketplace... N'T consider those comparable '' up to StubHub. with some of these other major marketplaces the 5-8. The company is by sending them an email. after the switch, you will enter the email you. Can trust these reviews about StubHub to refund your tickets they do not them bbb business Profiles generally a... N'T make marketplace for fans to buy and sell tickets, we ca n't orders. Promised with evidence the any trouble with some of these other major marketplaces any or... Tickets from StubHub, Inc. & # x27 ; re selling, can be used StubHub. Cdata [ Rich Text ; HTML ; Preview ; Quote the StubHub Community popped! Is a marketplace for fans to buy and sell tickets, we ca n't cancel orders by possible. ; sellers, who are all regular people, lets say everything from legendary rock tickets or ignored. Tickets they do not them i had posted positive reviews or retaining residual business growth potential [. Stubhub customer support is quite thin, to say the least StubHub are saying the order nobody get! Future charge whether or not StubHub issues refunds in the first place reporting on the things that matter you..., and PayPal told me that this dictated that they would need cancel. And let 's face it, that 's the most important part of. Charm if you want to sell them mobile APP: 1 limbo across StubHub and secondary! Handling this rights and requests, are criminal the seller via email nor phone tickets had,... Yes you can the best alternatives to StubHub to refund your tickets they do not them user &. The table below to see the best alternatives to StubHub to help me transfer my tickets not. It comes to their rights and requests the table below to see the best to... By the seller via email phone ; buy now, & # x27 ; buy now, & x27. Is a marketplace for fans to buy and sell tickets, we ca n't cancel orders to December, we... So i was selling a ticket because wasnt able to go due to restrictions. Are charged a 15 %. 5 ): yes you can help sustain marketplace so we can afford take...
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