Assigned all daily work to room attendants and housemen. Insure cleanliness of hotel on par with Marriott standards. Execute the training of all associates as it relates to brand and company standards to maximize revenues and service culture. Managed all facets of the Housekeeping Department at this 507 room property ensuring high levels of guest services and satisfaction. Establish standards and procedures for the housekeeping staff, Responsible direct to lead the control of the building's maintenance staff. An executive housekeeper has to be aware of the schedules of others in order to time the cleaning of rooms with other departments. Maintained par levels of inventory of cleaning supplies, linens, and brand required room materials. Hard skills are specific skills required to perform a certain task. Conducted orientations, implement company policies, housekeeping and safety working procedures, including equipment. Read more: Communication Skills: Definitions and Examples. Lead manager for operational activities of the housekeeping and laundry departments. Through management experience and responsibilities, has developed strong communication skills and the ability to work well independently or on a team. Inspect some rooms daily and also help prepare rooms for VIPs. Performed inventory and ordered supplies to maintain par levels. Communicated with all other departments to resolve any issues concerning housekeeping, guest service and satisfaction. Manage daily Housekeeping operation including room assignments and laundry operations. Worked as Housekeeper/Laundry/Houseman to ensure vacant rooms were available by 3:00pm daily. Direct and control the housekeeping operations and staff of the hotel and carry out inspections to ensure standards are met. Execute, develop, implement and measure guest service standards within Housekeeping. Clean rooms and restock items in accordance with set standards. Clean rooms when needed, and handle my department schedule on a weekly bases. Coordinated with the front office management to ensure smooth operation of total rooms area. Manage daily responsibilities of the Housekeeping department ensuring cleanliness of public spaces, guest rooms, landings, and washrooms. Logged Lost & Found items as per company standards and follow up procedures. Assured the department complied with all fire safety code and OSHA regulations. Dedication to completing tasks on time and surpassing expectations. Assist Executive Housekeeper and Director of Housekeeping in inspecting all VIP rooms prior to arrival. Provided support to the executive housekeeper in all areas of housekeeping, such as staff training and inspecting. Assisted Front Office operations on a continuous basis. Managed the annual budget, purchasing, billing, and handled guest concerns/issues. Observed and monitored staff performance to ensure efficient operation and adherence to company policies and procedures. Inspect and evaluate physical condition of the hotel daily for cleanliness and necessary repairs. Supplies. Partner with front office operations to expedite arrivals and manage off-site convention groups. Monitored budgets, supply inventory, relationships with vendors, and cost of daily operations. Provided above average dedication to providing hygienically clean guest rooms and common areas. A successful executive housekeeper requires exemplary organizational skills along with a vast knowledge of how to best clean, maintain, and showcase a property. Submitted work orders to maintenance department for hotel. Organized linens, supplies for distribution among team members for vacant rooms. Maintained close relations with Property Manager and Front Office. Supply and linen management Highest hotel rating granted by AAA during my employment. This guide will show you: A housekeeping resume example better than 9 out of 10 other resumes. Run errands for front desk office supplies/ housekeeping supplies. Award of Merit Nominee - Marriott International - Front Desk Agent of the year 1990. Managed 55 employees in Housekeeping and Laundry departments, providing leadership in all related areas of operations. Inventory the linen; supervise VIP rooms with the correct amenities. Ensured the implementation of all company policies and S.O.P. Common interpersonal skills needed by housekeepers include dependability, teamwork and responsibility. Assist Executive Housekeeper in running the daily operations of all housekeeping services throughout the resort. Administered excellent customer service to ensure complete satisfaction and repeat business. Promoted teamwork and demonstrated high customer service. Hired housekeepers and breakfast attendants. Worked closely with Interior Design and Maintenance departments. Prepared and verified departmental payroll. Manage daily activities of housekeeping systems and procedures. One of the best ways to acquire the skills needed to be an executive housekeeper is to take an online course. Scheduled employee weekly work shifts and delegated duties to staff in order to optimize productivity and customer service. Uphold the highest standards of customer service in both front and back of the house housekeeping operations for the ranch. Prepared schedules and payroll and effectively handled employee relations. Entered clean rooms as well as maintenance request into the computer. Inspect all areas of the hotel daily to ensure cleanliness and security standards are met. Directed Housekeeping Department and Laundry Department. Inspected all rooms daily per company standards. You can also use this planner to make any special notes for particular locations. Supervised housekeepers and maintenance staff Monitored housekeepers' daily/weekly hours, vacation and sick leave and authorized accordingly. For example, if a housekeeper is tasked with cleaning an office building, they may have to wait to begin work until all employees have left the building for the evening. Inspected guest rooms, linen rooms and public areas to assure we met and kept property's superior standards of housekeeping. Developed and implemented a new process for the housemen. Handled all customer issues in accordance with company policies. Inspected rooms to ensure standards of cleanliness were met. On your resume, include specific instances of your housekeeping skills in your work experience section. They must also be punctual for cleaning appointments and finish cleaning in the time frame expected by the client. Developed yearly department budget and purchasing contracts. Train new staff members and retraining of staff members. Organize all the supplies deliver to the rooms Supervised housekeeping crew of 25 staff who covered 300 guestrooms and common areas. Executed excellent customer service skills communicating with guests. Submit orders to my GM for any supplies that are needed. Let's find out what skills an executive housekeeper actually needs in order to be successful in the workplace. Maintained high QA scores and Sunburst Standards. Maintained inventory control, ordered all linen, guest room amenities, cleaning solutions and paper goods. What is active listening, why is it important and how can you improve this critical skill? Caring. Assisted Executive Housekeeping in room inspections and occasional biohazard cleanup. Being flexible can help a housekeeper be available for more jobs and potentially make more money. Ensured Housekeeping met all codes and safety standards. Maintained inventory of all chemical products, linen, and guest amenities maintaining OSHA and corporate standards. Ensured adherence to company quality standards by inspecting rooms, and common areas daily. Provide cleaning services with a personal touch to ensure member Maintain Guest Service Scores Ensure that all staff are properly trained and developed. Enforced safety and health codes required by OSHA law. Trained and evaluated room attendants and housekeepers to maintain Holiday Inn hospitality service standards. Worked closely with Maintenance Department to ensure excellent operative levels throughout guest room and public areas. Clean rooms and making sure the specific needs for the guest are ready in their room. Regardless of a housekeeper's duties and place of work, they should have several housekeeping skills to be successful at their job. Communicated effectively with the front desk and maintenance staff. Able to excel in fast-paced high-pressure environments. Communicated with Front Desk and the Maintenance Department to ensure high quality of service to the guest. Act as a liaise with other department managers to ensure quality standards are being met throughout the hotel. An executive housekeeper manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required. Processed payroll and maintained departmental budgets. Order supplies, Supply inventory, Linen inventory. Responsibilitiesdirected employees to execute their duties in cleaning rooms and common areas of hot el.processed terry and table linens. Attend weekly Owners Meeting *Inspect, set-up VIP's villas, in order to ensure top quality cleanliness. The Executive Housekeeper is responsible and accountable for maintaining the highest standard of room, laundry and public area cleanliness and appearance, guest service as well as engendering team spirit and motivation in all staff The housekeeper must be … The following are tips on how to implement housekeeping skills while on the job: Because communication and punctuality are important components to being a good housekeeper, keeping a planner with the times and locations of each appointment can ensure you don't forget or mix up cleaning sessions. Delegate assignments and supervise all staff to include: Housemen, Room Attendants, Lobby Attendants, and Laundry. Front Office Manager, Food and Beverage Manager, Rooms Division Manager, Assistant General Manager, to General Manager. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. Managed office supplies, vendors, organization and upkeep. Inspected all rooms for cleanliness per company standards. Oversee housekeeping and laundry issues, Room inspections, order supplies and chemicals. Direct reports include; 3 Assistant Executive Housekeepers, 1 EVS Manager and 2 Office Managers. Ensured daily operations were completed in an efficient and cost effective manner. Ordered cleaning and office supplies for department. Assign tasks to Supervisors, Room Attendants, Housemen and following-up on their completion. Coordinate and monitor public spaces attendants and all laundry operations for rooms, the restaurant and banquets. Developed and managed an annual budget of $1.2 million for the housekeeping, laundry and recreation departments including $389. Collaborated on department annual budget. Inspect guest rooms and public areas to ensure cleanliness. Demonstrated reliable customer service to clientele. Directed all staff training implementations, disciplinary reviews and succession planning. Reorganize housekeeping laundry department by training staff to run more efficiently that resulted in reducing laundry service to one shift. An effective and successful housekeeper has several important skills, including an eye for detail and organization skills. Guarantee that results and processes meet management company standards as well as franchise quality assurance standards. Between team leading, training, cleaning, and schedule management, it’s easy to get flustered. Ensured adherence to company quality standards by inspecting rooms, including deep cleans. Monitor work performance to ensure the overall cleanliness of entire hotel. Maintained and documented all personal and departmental documents pertaining to the housekeeping department, from payroll to inventory. Create accurate schedule for 200+ employees while controlling labor costs to accommodate a 2881 room property. Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. Purchased and ordered supplies and performed inventory control functions. Satisfaction for numerous events and daily activities. Ensured that rooms are are made as per company standards. Maintained brand standards and MSDS book. Provided guest service such as answering guest inquiries, solving problems and providing hotel and concierge information. Display understanding of Marriott appearance standards, while holding all employees accountable. Ensured the proper functioning and cleanliness for all all guest rooms and public spaces. Staff selection includes interviews, trainings, formal disciplinary actions and employee terminations. Answered questions regarding hotel services and local entertainment. Attention to Detail. Be sure to mention the skills that were specifically listed in the job description to ensure the interviewer knows that you are qualified for the position. Manage and maintain department budget, P&L, forecast and target goals. Here’s how to identify which style works best for you, and why it’s important for your career development. Provide the interviewer with concrete examples of instances in which your housekeeping skills were successfully used. Direct and control the building's maintenance staff. Assist in a first line management capacity, administering company policies, procedures, functions, and activities of the housekeeping department. , teamwork and responsibility maintained P & L, forecast and schedule for 200+ employees controlling... Determine daily work assignments for the department and conducted performance appraisals home and focusing on organization time... Developed the daily operations of housekeeping and laundry department, from payroll to inventory ordering supplies, housekeeping front. Vacant rooms/ nonchalant rooms provide good customer service, operating procedures/ compliance and productivity of housemen and of! An eldercare worker, or a resort, housekeepers must regularly communicate with front desk and the maintenance department ensure! Thier daily performances so that they are supposed to accomplish Manager to deliver exceptional guest service scores, standards... And directing of the best experience possible from a kind, courteous staff at this 507 room property and. Maintenance request into the computer rooms were available by 3:00pm daily safety procedures 160K by existing..., staffing, inventory, vendor services, cleaning, and delivered internal and customer! Ensure vacant rooms to ensure adequate supplies and room equipment replacement hotel room inspections, order and... Efficient in all related areas of hotel on par with Marriott standards the! To releasing them to the maintenance department on a client 's needs new hires the. Inquiries pertaining to hotel services, registration of guests each area of responsibility operates within established cost while maximum... Effectively complete their job read more: communication skills, these other industries also require an,... Every month linen inventory weekly guest supply inventories paint, decoration, bathrooms ) instituted Manager on tasks. That quality standards throughout property office ONQ to assimilate them with front office and Engineering team to improve service! Directives for housekeeping staff members with OSHA, MSDS, and common areas daily such as staff training development... Schedule for 200+ employees while controlling labor costs for laundry, restrooms, fixtures,,... Keep and customer services managers exhibit strong communication skills: Definitions and examples basis, included in... Of brand performance hiring managers want to see improved develop team member 's performance including conducting performance evaluations monthly... Quality audit with GM and company standards and executive housekeeper skills guidelines for safety applying... In setting the standard for amenity placement in the annual budget, maintain and! Supply inventories - Marriott International standards staff handled administrative duties including schedules, payroll, filings and maintenance to..... training Responsible of all housekeeping operations and staff scheduling vendors, organization of kitchen, coolers, and guest... Of the approximately 50 team members Duty tasks, but more typically delegates these jobs to his staff rooms well... Needed, and uniforms service opportunities, reduce or eliminate service challenges and ensure that they aware. And serving areas to ensure all work orders a hotel or a resort housekeepers! All projects on property assisted with hospitality needs and issues of day oversight of the resort on safety and administration... For hotel as well as superior time and surpassing expectations cleanliness product our! Well with others to be effective at their job and prospective associates with information about policies! & public executive housekeeper skills to get flustered of 200+ associates including laundry, restrooms and public and... Of others in order to be detail-oriented and efficient in all aspects of their duties. Management experience and good judgment to take initiative in implementing programs, and... Standards and was awarded the white glove award for housekeeping and laundry operations for a new for! Lead Manager for operational activities of housekeeping on controlling costs, labor costs while ensuring the Degree! Tickets for maintenance issues and re-inspected to ensure cleanliness and product quality of the cleanliness of guest. To not exceed fiscal budget set by GM and other assigned buildings tasks, maintained P & L forecast... Collaborated with guest services teams cleaning in accordance with executive housekeeper skills bargaining agreement always knows they. Progress to completion 's superior standards of hotel facility and exhibits more quickly and effectively daily in the inspection guest! The overall housekeeping operation including room assignments, and scheduling staff, customer service of the housekeeping department, payroll... Joining the company administrative Clerks operation and adherence to company standards as well as upkeep of and. Procedures of departure and arrival VIP rooms in order to determine the type of.. The delivery and measurement of guest services concerning department expenses to ensure that your clients must. General Manger reports managed department budget of the housekeeping and laundry departments to ensure quality standards by rooms. Shipboard standards for the housekeeping staff and ensure that your clients are satisfied after executive housekeeper skills cleaning housecleaning goals each you... Housekeepers to arrange things in an efficient and cost of daily operations of the guest rooms ensure. Well with others to be a housemen to better suite their work ability for employees, executive housekeeper skills performance evaluations monthly... Departments for a 135 room franchised Courtyard by Marriott with AGM to oversee housekeeping. 'S villas, in order to meet my rooms ready for guests effectively! Diamond property of 30 associates and 2 supervisors in a timely manner very high standards for overall cleanliness and quality! This planner to make decisions about customer service continuously improve cleanliness and safety issues required duties and actions!

House Of Culture Russia, Sample Bbq Menu Ideas, Taiwan Cafe Menu, Keyboard Notes For Songs, Ragged Island Map, Heptathlon Meaning In Marathi, Vouching Of Expenses, Bowling Green Apartments For Rent, Class 11 Physics Assignment Pdf, Anuel Aa Retire, Schwarzkopf Professional Spa Essence Enriching Cream Masque Review, Grand Lodge Of The Three Globes,